Joanna Taylor

Receptionist

Guys & St.Thomas NHS Trust

London, London

03.2017 - 08.2024

Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Completed data entry tasks whilst adhering to strict deadlines.
Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Provided valuable support during busy periods, contributing to successful operation under high pressure.
Maintained accurate logs of visitor entries for security purposes.
Assisted with administrative tasks, improving overall functionality of the office.
Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Maintained an organised reception area for a professional business environment.
Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
Handled appointment scheduling to ensure smooth daily operations.
Managed phone calls, resulting in effective communication flow within the company.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Answered and helped resolve enquiries from clients, vendors and general public.
Kept reception area clean and neat to give visitors positive impression of the company.
Delivered front of house duties with warm and professional manner.
Maintained accurate and up-to-date records for smooth handovers.
Acted as first point of contact for wide range of personnel.
Collected and distributed incoming mail, employing strict confidentiality throughout.
Located information and records quickly to assist with ad-hoc queries.
Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Kept reception area clean and organised to uphold professional office reputation.
Managed high volume of incoming calls from multi-line telephone system and documented messages.
Managed office calendar, set new appointments and assisted with arrangements.
Coordinated incoming and outgoing packages and mail to facilitate distribution.