Joanna Simmons
Kings Hill,Kent
Summary
Excellence Driven, proactive & able to meet & exceed targets.
Ability to communicate clearly & professionally at all levels.
Enjoys acting on own initiative & also part of a team.
Overview
27
27
years of professional experience
Work history
Small business owner
Fetch n Feed
Kings Hill, Kent
2015.07 - Current
- Devised pricing policies that attracted a wider customer base.
- Managed daily operations for smooth functioning of the business.
- Managed financial accounts.
- Established positive relationships with clients through exceptional service delivery.
Relocated to Singapore
Family Relocation
2011.03 - 2014.11
Sales coordinator
St Regis
Kemsley, Kent
2009.12 - 2010.09
- Customer service
- Account Management.
- Liaised regularly with mill, customers, logistics department & sales team to ensure timely deliveries.
- Order processing & report generating.
Support Centre Team Leader
Philips Healthcare
Reigate, Kent
2002.11 - 2009.11
- Successfully managed team of 7 - Coordinated daily tasks including planning & logistics.
- Efficient & professional liaison with internal & external customers.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Improved customer satisfaction through close collaboration with the team.
- Ensured KPIs were met.
- Escalating & resolving any issues that arose.
- Provided ongoing support, training & induction to other team members & new starters.
Prize Payout Administrator
Camelot Group PLC
Reigate, Surrey
2002.07 - 2002.11
- Relationship management & maintaining absolute confidentiality of major lottery winners.
- Assisted in planning & execution of regional charitable events.
- Provided administrative support to Regional Centre Manager & sales executives.
Independent Travel
The World
2002.01 - 2002.06
Customer service team leader
Messer Uk Ltd
Reigate, Surrey
1999.09 - 2001.10
Customer service representative
HSBC UK
Dorking, Surrey
1998.10 - 1999.09
Education
A-Levels -
Oxted County School
Oxted, SurreyGCSEs - 11 Grade A-C
Oxted County School
Oxted, SurreySkills
- Calm & Professional work ethic
- Strong team player
- High attention to detail
- Excellent communication at all levels
Timeline
Small business owner
Fetch n Feed
2015.07 - Current
Relocated to Singapore
Family Relocation
2011.03 - 2014.11
Sales coordinator
St Regis
2009.12 - 2010.09
Support Centre Team Leader
Philips Healthcare
2002.11 - 2009.11
Prize Payout Administrator
Camelot Group PLC
2002.07 - 2002.11
Independent Travel
The World
2002.01 - 2002.06
Customer service team leader
Messer Uk Ltd
1999.09 - 2001.10
Customer service representative
HSBC UK
1998.10 - 1999.09
A-Levels -
Oxted County School
GCSEs - 11 Grade A-C
Oxted County School