Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Joanna Samuel

Yeovil,Somerset

Summary

Ambitious promoter and skilled people manager with a knowledge about business operations, customer service, and achieving sales targets. Skilled in communication, problem-solving, and time management. Ready to use and develop leadership, strategic planning, and customer relationship skills in an Area Manager role.

Overview

15
15
years of professional experience

Work history

Area Manager

Boels Rental
South West
07.2022 - Current
  • Established strong relationships with key stakeholders to enhance business growth.
  • Conducted regular performance reviews, leading to increased staff satisfaction.
  • Streamlined operations by introducing innovative managerial procedures.
  • Promote positive work environment which increased employee retention rate.
  • Supervised daily store operations, ensuring optimal customer service delivery.
  • Implemented cost-effective measures, resulting in significant company savings.
  • Ensured compliance with all regulatory standards to maintain brand reputation.
  • Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.

Depot Manager

HSS Hire
Bridgwater, Somerset
03.2021 - 06.2022
  • Established effective communication channels for seamless operations.
  • Ensured safe working environment by implementing robust health and safety procedures.
  • Conducted regular team meetings for improved staff morale.
  • Oversaw depot operations, ensuring top-notch service delivery.
  • Monitored staff performance with regular evaluations and feedback sessions.
  • Trained new staff members, enhancing their job performance and satisfaction.
  • Maintained strict adherence to company policies and legal regulations at all times.
  • Collaborated closely with other departments to ensure smooth functioning of cross depot operations.
  • Handled customer queries promptly and professionally, delivering high levels of customer satisfaction.
  • Kept up-to-date records of inventory movements, avoiding stock discrepancies.

Operations Manager

HSS Hire
Exeter, Devon
03.2019 - 02.2021
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Implemented quality control measures, enhanced product standards.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Monitored health and safety measures for guaranteed compliance.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Environment, Health & Safety Advisor

HSS Hire
Portsmouth, Hampshire
07.2017 - 02.2019
  • Improved safety awareness by conducting regular staff training sessions.
  • Conducted risk assessments for safer working conditions.
  • Minimised workplace hazards with implementation of stringent safety policies.
  • Identified potential risks for effective preventive measures.
  • Enhanced compliance with health and safety regulations by providing expert advice.
  • Investigated incidents, thus improving future prevention strategies.
  • Monitored enforcement of health and safety rules, maintaining a safer workspace.

Project Manager

Screwfix
Yeovil, Somerset
08.2009 - 06.2017
  • Enhanced project efficiency by streamlining communication channels.
  • Developed comprehensive project plans for successful execution and delivery.
  • Ensured effective resource allocation with meticulous project scheduling.
  • Expedited issue resolution to minimise delays in project timelines.
  • Identified risks, implemented mitigation strategies for secure project outcomes.
  • Led cross-functional teams to achieve project goals on time.
  • Strengthened stakeholder relationships through regular updates and clear communication.

Education

Traffic Management for Community Events (TMCE) - Traffic Management

Lantra Awards
Coventry
08.2024 -

Institute of Leadership and Management (ILM) - Management

City College Manchester
Manchester
06.2017 -

Health and Safety Practical application Nebosh - Health and Safety

National Examination Board
Manchester
02.2018 -

Iosh - Health and Safety

Occupational Safety And Health
Manchester
07.2017 -

National Vocational Qualification - Management

Yeovil College
Yeovil
10.2005 -

Skills

  • Operational efficiency
  • Risk assessment
  • Branch operations oversight
  • Stakeholder engagement
  • People development
  • Process improvement
  • Relationship building

Affiliations

  • I am the Vice Chairperson for Yeovil Town Road Running club where alongside my running i am a run leader for our couch to 5k group as well as taking our club hill reps sessions. I have used my running on a number of occasions to raise money for charity.

Timeline

Traffic Management for Community Events (TMCE) - Traffic Management

Lantra Awards
08.2024 -

Area Manager

Boels Rental
07.2022 - Current

Depot Manager

HSS Hire
03.2021 - 06.2022

Operations Manager

HSS Hire
03.2019 - 02.2021

Health and Safety Practical application Nebosh - Health and Safety

National Examination Board
02.2018 -

Environment, Health & Safety Advisor

HSS Hire
07.2017 - 02.2019

Iosh - Health and Safety

Occupational Safety And Health
07.2017 -

Institute of Leadership and Management (ILM) - Management

City College Manchester
06.2017 -

Project Manager

Screwfix
08.2009 - 06.2017

National Vocational Qualification - Management

Yeovil College
10.2005 -

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