Joanna Rothwell
Warrington,Cheshire
Summary
Dynamic and committed professional with a strong foundation in communication proficiency, decision-making skills, and time management. Looking to further career in restaurant and hospitality management. Demonstrates exceptional leadership abilities and expertise in legal compliance, profit and loss oversight, and customer management. Adept at handling complaints efficiently while maintaining a focus on achieving organisational goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Assistant General Manager
Mitchell's and Butlers
Ellesmere Port, Cheshire
10.2025 - Current
- Coordinated staff schedules to maintain optimal workforce levels during peak periods.
- Monitored inventory levels and facilitated ordering of supplies to meet demand.
- Assisted in management of daily operations to ensure seamless service delivery.
- Implemented training programmes to develop over 40 team members' skills and enhance productivity.
- Led team in implementing operational strategies to enhance customer service quality.
Deputy General Manager
Ego Restaurants
Lymm, Cheshire
10.2021 - 10.2025
- Directed operational strategy to optimise restaurant efficiency.
- Managed daily operations to achieve organisational objectives and ensure seamless service.
- Handled high-pressure situations, effectively mitigating potential conflicts.
- Oversaw budgeting process, attaining cost-efficiency targets.
- Formulated marketing strategies to enhance brand visibility.
- Analysed customer feedback to pinpoint service delivery enhancements.
Shift Supervisor
Brunning and Price
Thelwall, Warrington
06.2017 - 10.2021
- Supervised daily operations to ensure smooth service delivery across all shifts.
- Trained and mentored team members to enhance their skills and performance.
- Implemented efficient workflows to optimise resource allocation and reduce downtime.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Education
Diploma of Higher Education - Operating Department Practice
Edge Hill University
Ormskirk 04.2014 - 04.2017
Skills
- Communication proficiency
- Decision-making skills
- Complaint handling
- Leadership abilities
- Legal compliance
- Profit and loss oversight
- Customer management
- Time management expertise
- Calm under pressure
Certification
Personal licence holder
First aid trained
References
References available upon request.
Timeline
Assistant General Manager
Mitchell's and Butlers
10.2025 - Current
Deputy General Manager
Ego Restaurants
10.2021 - 10.2025
Shift Supervisor
Brunning and Price
06.2017 - 10.2021
Diploma of Higher Education - Operating Department Practice
Edge Hill University
04.2014 - 04.2017