Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Reid

Kilmarnock,East Ayrshire

Summary

Experienced coordinator with expertise in administrative management. Demonstrates effective communication, high attention to detail, and a commitment to precision and accuracy. Consistently delivers high-quality work, ensuring consistency in all tasks. Seeks opportunities to improve processes, procedures and practices, focusing on streamlining operations. Excels in detail-focused environments. Coordinates workflow and monitors follow-through to achieve completion of tasks.

Overview

30
30
years of professional experience
4009
4009
years of post-secondary education

Work History

Shared Lives Coordinator

Cornerstone
Irvine, North Ayrshire
03.2014 - Current
  • Work closely with manager and colleagues to promote, deliver and develop service
  • Continuously adapt organisational information / processes or create new ways to meet unique needs of service
  • Lead on recruitment and assessment processes for new carers, working with assessors to ensure high standards are met for presenting carers to panel for approval
  • Manage all aspects of arranging / attending / minuting approval panel meetings, induction, training, support and development of panel members
  • Work with assessors to support new carers in post-approval stage and ensure they are fully supported throughout their role
  • Create, develop and maintain finance spreadsheets for the service, supporting manager to report on budgeting and forecasting
  • Lead on setup and management of carer payments and package costings for supported individuals
  • Manage annual uplifts for carer payments and package costings for supported individuals
  • Manage petty cash for the service
  • Follow up on all development work within the service to ensure continuous improvement is being achieved
  • Create, maintain and develop all paperwork and processes required for service to ensure the highest possible standards are being met
  • Coordinate and arrange staff team meetings, development / training sessions / social networking events for the team, carers and panel members

Administrator / Receptionist

Quarriers
Bridge of Weir, Renfrewshire
01.2010 - 03.2014
  • Worked with company directors and managers to provide all aspects of administrative service
  • Created and maintained organisational contact information
  • Assisted in the preparation, issuing and updating of organisational standards
  • Organised and attended various meetings to provide administrative support
  • Provided regular reception cover in main Head Office, being the first point of contact for all visitors

Administration assistant

Quarriers
Bridge of Weir, Renfrewshire
06.1998 - 01.2010
  • Based in Training Department, assisted in organisation of all training courses, ensuring materials were prepared and arrangements were in place for the trainers and attendees
  • Supported training colleagues in the delivery of SVQ qualifications
  • Supported practice teachers in the delivery of social work placements for students

Administrative assistant

Babtie Group
Glasgow, Glasgow City
05.1996 - 06.1998

Secretary / Receptionist

Graphic Advertising Practice (G.A.P.)
Kilmarnock, East Ayrshire
03.1995 - 04.1996

Sales Administration Assistant

Deanston Electrical Wholesalers
Kilmarnock, East Ayrshire
08.1994 - 08.1994

Education

SVQ Level 4 - Business and Administration

West College Scotland
Clydebank, West Dunbartonshire
09.2020 - 08.2021

Higher National Certificate - Administration and Information Management

James Watt College
Kilwinning, North Ayrshire

SVQ Level 3 - Administration

Robson Associates
Glasgow, Glasgow City

Skills

  • Database management
  • Administrative management
  • Effective communication
  • High attention to detail
  • Precision and accuracy
  • Consistency in work quality

Timeline

SVQ Level 4 - Business and Administration

West College Scotland
09.2020 - 08.2021

Shared Lives Coordinator

Cornerstone
03.2014 - Current

Administrator / Receptionist

Quarriers
01.2010 - 03.2014

Administration assistant

Quarriers
06.1998 - 01.2010

Administrative assistant

Babtie Group
05.1996 - 06.1998

Secretary / Receptionist

Graphic Advertising Practice (G.A.P.)
03.1995 - 04.1996

Sales Administration Assistant

Deanston Electrical Wholesalers
08.1994 - 08.1994

Higher National Certificate - Administration and Information Management

James Watt College

SVQ Level 3 - Administration

Robson Associates

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Joanna Reid