- Gardening
- Reading Crime and Thrillers
- Walking
- Nature and the Environment

Leads business process improvement activity across financial services operations, strengthening decision-making, consistency and case handling. Manages team performance reviews and development plans, while supporting colleagues through clear feedback and practical coaching. Delivers high-quality outcomes independently and collaboratively, with a strong focus on due diligence and stakeholder engagement.
Led team in financial industry, managing large data sets and delivering high-quality results independently and collaboratively. Developed and maintained complex SQL queries, supporting business intelligence and reporting needs, optimising performance. Analyse data for the company's Due Diligence processes and engage with clients during Due Diligence sessions. Applied extensive knowledge in debt purchase industry, focusing on tracing processes. Highly motivated, conducting performance reviews, providing constructive feedback and personal development plans