Joanna Mullen

• Deliver top-class service and products, maintaining excellent relations and brand reputation.
• Maintain innovation by staying abreast of the latest trends in baking and decoration.
• Demonstrate attention to detail in both the work and in meeting clients' needs.
• Utilise strong communication skills when liaising with clients about their needs or adjustments.

• Maintained a diverse book collection, ensuring selections reflected the evolving interests and educational needs of the school community.
• Curated curriculum for library classes to enhance information literacy.
• Introduced innovative teaching techniques, leading to improved student participation.
• Ensured safe and respectful use of library facilities by enforcing school policies effectively.
• Periodically reviewed book stocks removing outdated or damaged items, maintaining the quality of the collection.
• Responded efficiently to students' inquiries about books or information sources.
• Promoted a love of literature amongst students.
• Provided targeted one-on-one engagement and created personalised academic support plans to assist struggling students improve their performance and confidence.

• Held responsibility for education of entire classes according to the national curriculum.
• Promoted inclusion within the classroom, ensuring equal opportunities for all learners.
• Participated actively in staff development training programmes and workshops.
• Offered emotional support for students dealing with personal challenges or difficulties.
• Co-ordinated with special education professionals for developing individualised education plans.
• Maintained up-to-date records of each student's academic progress and attendance.
• Developed interesting and interactive lesson plans that catered for all developmental levels.
• Assisted the departmental head to identify and implement aspects which required special attention.
• Established a safe classroom environment to stimulate positive learning and actively engage learners in the learning process.
• Considered and utilised the learners' own experiences as a fundamental and valuable resource.
• Catered for the educational and general welfare of all learners.
• Developed learners' holistic growth.
• Provided individualised support to learners.
• Co-ordinated and controlled all academic activities of each subject taught.
• Maintained and co-ordinated stock and equipment as used and required.
• Co-operated with colleagues of all levels in order to maintain a good teaching standard and progress among learners, and to foster administrative efficiency within the school.
• Engaged and participated in extracurricular activities that develop the learners through sporting and creative activities.
• Encouraged and facilitated learning through play.

• Exhibited leadership skills during school-wide initiatives and played a role in driving change management efforts.
• Promoted a positive team culture by creating comprehensive behavioural management plans.
• Led department-wide professional development activities, leading to enhanced overall teaching standards.
• Cultivated a high-performance team by providing effective leadership and guidance.
• Monitored the implementation of new educational assessment policies, ensuring consistency across all levels of schooling within the institution and for the students.
• Led staff meetings and fostered a motivated and inclusive team ethos.
• Maintained sole responsibility for organising educational school trips and tours.
• Provided exceptional leadership and adherence to protocol during emergency situations, ensuring the safety and wellbeing of all present.
• Worked closely with parents to ensure consistent approach towards each child's development at home and school.
• Organised cross-functional workshops and pitched the implementation of new programmes and systems.

• Whole class teaching according to the national curriculum.
• Curated lesson plans that catered for differing developmental levels and promoted interactive learning.
• Identified areas of special focus for improvement to the benefit of students and colleagues alike.
• Fostered an environment of safety, inclusion, diversity and wellbeing.
• Engaged with parents to nurture the best interests of students.
• Recognised the value and importance of individual experiences brought to learning.
• Shared in the responsibilities of organising and conducting extra co-curricular activities.
• Nurtured and protected the educational and general welfare of all learners.
• Held responsibility of all aspects of each academic and creative subject taught.
• Maintained stock control.
• Co-operated with colleagues to ensure maintenance of good teaching standards and administrative efficiency within the school.
• Organised and engaged in extracurricular activities to develop learners through sporting and creative activities.
• Encouraged and facilitated learning through play.

• Held responsibility for teaching of literacy and life skills subjects according to the set curriculum.
• Co-ordinated regularly with the grade team in order to ensure consistency.
• Created innovative methods of teaching assigned material to enhance learning and retention of material.
• Made successful use of various assessment methods in order to evaluate students' progress, and their academic strengths and weaknesses.
• Updated existing and created new resource materials.
• Upheld stable classroom management, maintaining standards of acceptable behaviour.
• Established and maintained a safe, positive and engaging learning environment.
• Curated parent-teacher communication in order to develop positive relationships and promote parent-teacher partnerships.
• Ensured pupil safety at school at all times.
• Developed creative learning opportunities for the pupils' education, and social and behavioral growth.
• Delivered creative arts programmes.

Experience gained as an intern at one of South Africa's top private schools:

• Lesson planning
• Guided Reading
• Classroom assistance
• Class teaching
• Classroom management
• Aftercare duties
• Break time supervision
• Lunch room supervision
• Occasional sports activities/ taking sports sessions
• Making resources
• Accompanying learners on school tours and outings
• Planning and setting out fun activities for the grade 1's to engage with at break time.

• Responsibility for supervising children in aftercare
• Organised and participated in games and activities
• Learnt and delivered first aid for children
• Interacted with parents and guardians
• Gained experience in managing conflict
• Worked smoothly as part of a team

• Managed storefront during an exceptionally busy and popular multi-day national festival.
• Maintained positive customer experience.
• Carried out day-to-day duties accurately and efficiently in a fast-paced environment.
• Quickly learned and applied new skills in customer-facing, event and retail operations.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Handled cash transactions accurately and maintained integrity of customer card security.
• Learned how to work in high-pressure environments.
• Utilised professional communication skills to maintain customer satisfaction.
• Showcased extensive knowledge of restaurant offerings and operations, heightening customer experience.

• Managed table settings and room decorations to create an attractive atmosphere in keeping with the event theme.
• Adhered to health and safety regulations whilst carrying out tasks, promoting a safe working environment.
• Served food and beverages according to established standards; maintained professionalism and friendliness despite extreme busy periods.