Joanna Mulcahy
Ashford,Kent
Summary
A dedicated individual with a strong foundation in leadership excellence and effective communication, demonstrating loyalty and progression within the business. Possesses comprehensive knowledge of operational processes and procedures, with a proven ability to analyse store data and respond proactively to opportunities. Committed to recognising opportunities for growth and driving success through strategic decision-making.
Inspirational leader with collaborative approach, ready to drive team success. Adept in communication and problem-solving, bringing strategic mindset to project management and team development. Committed to grow high-performing team culture that delivers exceptional results.
Overview
15
15
years of professional experience
Work history
Team manager
Matalan
Ashford, Kent
11.2010 - Current
Present and demonstrate Matalan Values. Lead my team, providing coaching and development. Upskill team members, giving support and feedback to help them move forward and improve their skills and performance. Recognise and reward good work. Optimise sales through commercial opportunities and drive the delivery of increased KPI results. Implement VM guidelines, seasonal layouts. Delegation of responsibilities to create an effective team and provide the best service.
Ensure adherence to company policies, procedures and audits.
Role Model a high standard of Customer Service. Use data feedback to improve the customer journey. Effective communication between all levels of team members within my store and those within support hub.
Provided consistent leadership to maintain high levels of team performance and satisfaction.
Education
NVQ Level 4 - Registered Manager (Adult)
Chartered Management Institute
NVQ Level 3 - Care
City & Guilds
Btec National Diploma - Caring Services (Nursery Nursing)
Canterbury Collage
Skills
- Leadership excellence
- Effective Communicator
- Knowledge of operational processes and procedures
- Ability to analyse store data, and react
- Recognise opportunities and respond
- Loyalty and Progression within the business
Timeline
Team manager
Matalan
11.2010 - Current
NVQ Level 4 - Registered Manager (Adult)
Chartered Management Institute
NVQ Level 3 - Care
City & Guilds
Btec National Diploma - Caring Services (Nursery Nursing)
Canterbury Collage
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