Summary
Overview
Work History
Education
Skills
Hobbies & Interests
Timeline
Generic
Joanna Mapili

Joanna Mapili

Waitress
Glasgow,East Renfrewshire

Summary

  • Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Commended for having solid attendance record and delivering exceptional customer service.
  • Cheerful waitress/server offering experience in fast-paced cafe/diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Always ready to help team members by taking on additional tasks.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Waitress

Cafe Breton
Makati
01.2019 - 12.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Private Nanny

Macky
Calapan, Oriental Mindoro
03.2017 - 01.2019
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Involved children in caring for household pets and chores.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Met children at bus stop to walk home and assist with crossing street.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.

Waitress

Mary Grace
Makati, Manila
09.2009 - 03.2017
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Met with chef to review daily specials and menu changes.
  • Informed customers about daily and seasonal specials.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.

Spa Therapist

Serenity & Spa
Makati City, Manila
10.2006 - 09.2009
  • Welcomed clients arriving for appointments.
  • Performed consultations for patients before scheduling treatments.
  • Handled busy schedules and stayed on top of key deadlines.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Performed facial & body scrub for gentle exfoliation to improve overall skin condition.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.

Boutique Assistant

Bench
Roxas, Oriental Mindoro
09.2004 - 08.2006
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Education

High School Diploma -

Dayhagan National High School
Dayhagen, Bongabong, Oriental Mindoro, Philippines
01.2000 - 04.2004

Skills

Guest relations management

undefined

Hobbies & Interests

I enjoy running, keeping fit classes and exercising regularly.

Travelling, listening to music & reading books in my free time.

Timeline

Waitress

Cafe Breton
01.2019 - 12.2021

Private Nanny

Macky
03.2017 - 01.2019

Waitress

Mary Grace
09.2009 - 03.2017

Spa Therapist

Serenity & Spa
10.2006 - 09.2009

Boutique Assistant

Bench
09.2004 - 08.2006

High School Diploma -

Dayhagan National High School
01.2000 - 04.2004

Similar Profiles

CREATE PROFILE
Joanna MapiliWaitress