JOANNA MALLON
Wigan
Summary
Highly skilled professional with expertise in Word Processing, English Language, and English Literature. Demonstrates exceptional time-management, effective communication, and decision-making abilities. Proficient in Microsoft Office and administrative support, with a strong focus on self-motivation and task prioritisation. Adept at email inbox management, active listening, and emotional intelligence. Career goal includes leveraging skills to contribute to organisational success while fostering personal growth.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
19
19
years of professional experience
1998
1998
years of post-secondary education
Work History
Patient Services Advisor And Post-Op Scheme Coordinator
SpaMedica
Bolton, Greater Manchester
03.2017 - Current
- Company Overview: SpaMedica is a leading provider of medical and surgical patient services
- A trusted partner of choice for both the NHS and hundreds of opticians throughout the North West
- My duties include answering the telephone to patients and medical providers, booking appointments, and answering a variety of enquires
- Patients will call to discuss issues following surgery
- I will ask relevant questions regarding the issues and pass the information to the clinical team to assess and follow up
- Also I ensure contact is kept with patients while they are temporarily unsuitable for surgery so that they can be booked in when possible
- I speak to opticians and GP practices to answer queries with information from patient records or to obtain further relevant patient information
- The hospital sees both NHS and private patients and I will provide information about the various products to private patients on enquiry and upload the personal details on bespoke computer systems, and send product information by post and email
- SpaMedica is a leading provider of medical and surgical patient services
- A trusted partner of choice for both the NHS and hundreds of opticians throughout the North West
Complex Finance Caseworker
Serco / Vertex
Bolton, Greater Manchester
04.2011 - 02.2017
- Company Overview: Serco is a leading supplier of public services, and the contract for The Department of Work and Pensions supports children across the UK securing £100 Million+ per year, for their health and wellbeing
- I worked as a finance caseworker in The complaints Department on the Child Support Agency contract
- Once complaints were registered I contacted the client to acknowledge and discuss a resolution plan
- I would then keep in touch at regular and agreed times to update the client and then again once the issues were resolved
- Depending on the nature of the complaint, I would sometimes have to contact other CSA offices or departments for information, and calculate arrears and payment schedules on most cases
- This would include going through historic charges and payments and ensuring accounts had been set up correctly
- The role included use of Microsoft office and also use of government systems and bespoke in house systems
- This was all done with set targets and timescales
- Serco is a leading supplier of public services, and the contract for the Department of Work and Pensions supports children across the UK securing £100 Million+ per year, for their health and wellbeing
Customer Service Representative
TD Waterhouse
Manchester City Centre, Manchester
01.2011 - 03.2011
- My role included answering calls to customers in a busy call centre
- This included calls to purchase stocks and shares, to enquire about current stock trade prices, to query how much money was currently in their account, and also to make card payments into their accounts
- Confidentially and Security was a crucial part of this role
Claims Negotiator
Easidrive Accident Management
Sharston, Greater Manchester
08.2010 - 12.2011
- My role involved contacting clients, and other parties, and their insurance companies and vehicle repairers
- This was discussing motor accidents and input relevant and accurate claim details and personal information into bespoke systems
- I would answer calls and enquiries relating to the claims and ensure clients were continuously kept up to date
- I would also need to chase engineers and garages for repair status and arrange hire vehicles throughout the repairs
Insurance Claims Handler
Broker Direct
Bolton, Greater Manchester
09.2005 - 07.2010
- Handled all claims and communications within established service level agreements.
- Kept clients well-informed of claim updates and case progress.
- Responded to telephone enquiries from clients, vendors and members of public.
- Handled initial claims enquiries with attention to first-class, personal service.
- Determined insurance cover level and relevance for accurate claim assessments.
Education
Certificate - Social Science
OPEN UNIVERSITY
Distance Learning11.2001
N.N.E.B. - Nursery Nursing
KNOWSLEY COMMUNITY COLLEGE
Liverpool 01.1991 - 01.1993
GCSE Qualifications - GCSE
MARICOURT HIGH SCHOOL
Maghull, Merseyside 01.1991 - 01.1986
Skills
- Positive attitude
- Effective communication
- Microsoft Office
- Administrative support
- Decision making
- Self-motivation
- Computer literacy
- Active listening
- Task prioritisation
- Emotional intelligence
- Email inbox management
- Time-management
Custom
- CII Certificate in Insurance, IF1, IF2, IF4
- Optometric Clinical Assistant Certificate, 6 grade A's
Timeline
Patient Services Advisor And Post-Op Scheme Coordinator
SpaMedica
03.2017 - Current
Complex Finance Caseworker
Serco / Vertex
04.2011 - 02.2017
Customer Service Representative
TD Waterhouse
01.2011 - 03.2011
Claims Negotiator
Easidrive Accident Management
08.2010 - 12.2011
Insurance Claims Handler
Broker Direct
09.2005 - 07.2010
N.N.E.B. - Nursery Nursing
KNOWSLEY COMMUNITY COLLEGE
01.1991 - 01.1993
GCSE Qualifications - GCSE
MARICOURT HIGH SCHOOL
01.1991 - 01.1986
Certificate - Social Science
OPEN UNIVERSITY
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