Joanna Malicka
Slough,Berkshire
Summary
Experienced in customs processes, freight forwarding and cargo management. Analytical problem-solver with skills in communication and critical thinking. Partners professionally with customers, vendors and government regulators to deliver shipments to destinations.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
AOG Export Coordinator
DB Schenker
Hounslow, Middlesex
07.2021 - Current
- Liaised with customers, shipping lines and port authorities to resolve delays or delivery errors.
- Supported customer satisfaction, offering timely updates on shipping details and timelines.
- Reduced costs by negotiating contracts, transportation and handling charges.
- Planned most appropriate shipment routes with regard to cost, transit time and security.
- Established export strategies and standardized procedures for common shipments.
- Kept up-to-date on the latest import and export regulations to enforce compliance.
- Facilitated smooth export of time critical shipments to different countries by reviewing and processing international documents.
- Managed and prioritized varied and busy workload to meet deadlines.
- Managed daily load of over 20 time-critical shipments from start to finish ensuring the KPI is met.
Import & Export Coordinator
Priority Freight
05.2021 - 06.2021
- Resolved any HMRC/ Border Force related queries.
- Obtained and checked necessary shipping documents from suppliers.
- Arranged collections and deliveries across the whole UK.
- Processed shipments of all kinds including Hazardous freight.
- Dealt with overseas agents.
- Liaised with Airlines and Handling Agents.
- Processed quotations.
- Processed export shipments from start to finish.
- Followed correct customs clearance procedures for exporting and importing goods.
- Negotiated multi-stage transport services for international shipments.
Import Coordinator / Transport planner
Ceva Logistics
08.2018 - 05.2021
- Resolved any HMRC/ Border Force related queries.
- Dealt with overseas agents.
- Managed and prioritized varied and busy workload to meet deadlines.
- Fostered positive relationships with clients, carriers and customers officials to swiftly resolve problems.
- Followed correct customs clearance procedures for importing goods.
- Processed shipments of all kinds, including Hazardous shipments.
- Liaised with customers and other departments to plan timely transportation of goods.
- Directed daily operations to achieve maximum output and reduce costs.
Import/Export Clerk
ASC Cargo
07.2017 - 08.2018
- Dealt with import/export freight agents and documentation.
- Inputted data quickly and accurately to maintain reliable records.
- Processed import clearance instructions in accordance with strict working guidelines
- Handled shipments of all kinds, including Hazardous, Pharmaceuticals, General Cargo, AOG's and Batteries.
- Answered calls and resolved queries within target timeframes to achieve KPIs.
- Verified cargo contents against transport documentation.
Education
GCSEs -
Churchmead Secondary School
Datchet, Windsor and Maidenhead 09.2011 - 07.2015
BTEC Public Services 90-credit Diploma (DistinctionDistinctionBTEC Public Services Extended Diploma (DistinctionDistinction Distinction) -
West London and Hammersmith College
09.2015 - 06.2017
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Skills
- Customer Service
- Hazardous materials cargo management
- Invoicing and accounting
- Logistical transport planning
- UK customs clearance
- T1 documents
- Effective team work
Accomplishments
2022 -Employee of the year
Languages
POLISH
Native
English
Proficient (C2)
Timeline
AOG Export Coordinator
DB Schenker
07.2021 - Current
Import & Export Coordinator
Priority Freight
05.2021 - 06.2021
Import Coordinator / Transport planner
Ceva Logistics
08.2018 - 05.2021
Import/Export Clerk
ASC Cargo
07.2017 - 08.2018
BTEC Public Services 90-credit Diploma (DistinctionDistinctionBTEC Public Services Extended Diploma (DistinctionDistinction Distinction) -
West London and Hammersmith College
09.2015 - 06.2017
GCSEs -
Churchmead Secondary School
09.2011 - 07.2015
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