JOANNA MAJKRZAK
Edinburgh
Summary
Dynamic and results-driven professional with a strong foundation in client relationship management and complaint handling across various communication channels. Demonstrates exceptional leadership skills through effective staff recruitment, training, and supervision, ensuring high performance in demanding environments. Proficient in planning, organisation, and financial management, with a keen attention to detail. Adept at delivering impact presentations and making self-motivated decisions. Committed to continuous learning and proficient in Microsoft Word, PowerPoint, Email, and Internet applications.
Diligent professional with a keen eye for cleanliness and organisation, bringing strong communication and time management skills from previous roles. Adept in maintaining a tidy and welcoming environment, while ensuring all tasks are completed to high standards. Committed to creating a clean and comfortable space that enhances the well-being of occupants.
Reliable and resilient team player, committed to managing ongoing product flow through production lines. Identifies inefficiencies and reports product non-compliance to regulations. Quick-learner confident at following complex instructions in fast-paced environments.
Overview
2
2
Languages
7
7
years of post-secondary education
24
24
years of professional experience
Work history
Owner
Porady PL
Edinburgh, United Kingdom
2019.04 - 2026.08
- Oversaw daily operations of business, delivering range of services to meet needs of over 100 clients.
- Advised and supported clients in navigating various issues and accessing resources.
- Managed client inquiries regarding housing, vehicle, and employment matters to facilitate resolution.
- Handled complaints and managed appeals to resolve client issues effectively.
- Coordinated appointments with institutions, facilitating client access to necessary services.
- Provided assistance to clients in opening both bank accounts and online currency exchange accounts.
- Supported clients in submitting and managing benefits claims to ensure proper processing.
- Assisted clients by filling in forms, writing applications, and drafting emails and letters.
- Translated and interpreted Polish documents and conversations for clients.
Owner
J. Body Ink Removal
Edinburgh, United Kingdom
2023.09 - 2025.12
- Managed daily operations, ensuring smooth running of business.
- Maintained compliance with industry regulations to avoid any legal issues.
- Delivered non-laser tattoo removal services, prioritizing client satisfaction and safety.
Service Colleague
Asda
Edinburgh, United Kingdom
2019.05 - 2019.06
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Managed stock and handled inventory to support smooth operations.
- Restocked shelves and rotated older items to maintain product availability and freshness.
- Checked for damaged goods or items past their expiration dates.
- Adhered to health, safety, and security guidelines to protect customers and staff.
- Maintained cleanliness of display units and sales floors to create inviting shopping environment.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Supervisor
Primark
Edinburgh, United Kingdom
2019.01 - 2019.03
- Delegated tasks appropriately, achieved balanced workload among team members.
- Trained new hires and set up mentoring relationships to drive team performance.
- Implemented company policies effectively, maintained high standards of service delivery.
- Oversaw and evaluated customer service staff activities, providing regular performance feedback to enhance service quality.
- Trained staff in areas of customer service and company policies.
- Investigated and solved customer service complaints.
- Monitored and authenticating returns, exchanges and voids.
- Maintained documentation pertaining to customer service department activities.
Section Coordinator
Marks and Spencer
Edinburgh, United Kingdom
2011.11 - 2018.11
- Coordinated over 50 staff, costs, sales, service, and standards in store, managing daily operations to enhance overall efficiency.
- Organised rotas and addressed staff issues, including holidays and overtime, to maintain operational continuity.
- Assisted in recruitment process, improving quality of new hires for section.
- Supported individual and team performance through feedback, training and communication.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Handled complaints courteously and efficiently, leveraging them as opportunities to strengthen customer loyalty.
- Prepared store for next day's business by daily organizing restocking with strong focus on high standards.
- Implemented health and safety protocols, reducing potential workplace hazards.
- Verified that event's displays adhered to company policies and guidelines for accuracy.
- Acted as Section Manager during absence to ensure smooth operations.
Supervisor/Manager
Malt and Hops
Edinburgh, United Kingdom
2010.07 - 2011.10
- Coordinated daily rota and assigned duties to optimize staff effectiveness and service delivery.
- Ensured smooth operation of bar, achieving high service standards and customer satisfaction while adhering to health and safety regulations.
- Provided professional, friendly and courteous service to all customers.
- Resolved conflicts successfully, promoted harmonious workplace culture.
- Executed cash, change, float, and till procedures in accordance with company policy.
- Monitored inventory levels to prevent stock shortage or overstocking situations.
- Ensured high standards of cleanliness throughout premises, upheld company image.
- Assumed key holder responsibilities to ensure security and access to bar.
- Resolved conflicts successfully, promoted harmonious workplace culture.
Licensee/Manager
Aska's Bar Ltd.
Edinburgh, United Kingdom
2009.07 - 2010.07
- Managed financial tasks to ensure ongoing business viability.
- Handled HR functions including recruitment, training in compliance with regulations, and staff development.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Resolved diverse challenging situations to maintain operational effectiveness.
- Planned, organized and coordinated social events.
- Liaised with suppliers to ensure timely deliveries.
- Maintained inventory control, reduced stock shortages.
- Established clear budgets and cost controls strategies to meet objectives.
Manager
U Soltysa
Edinburgh, United Kingdom
2007.07 - 2009.03
- Assisted owner with daily operations, implementing efficient processes for smoother business functions.
- Led team of five, fostering collaboration and communication to enhance team dynamics.
- Executed daily and weekly financial reconciliations, ensuring accuracy in sales and payroll records.
- Monitored customer behaviour to ensure responsible drinking and compliance with age regulations.
- Coordinated orders and deliveries while managing stock levels and staff scheduling.
- Boosted department efficiency by streamlining operational processes.
- Secured new business opportunities with successful networking events.
- Enforced safety regulations to reduce workplace accidents.
Domestic assistant
NHS Lothian University Hospital Division
Edinburgh, United Kingdom
2005.08 - 2007.04
- Performed thorough cleaning in hospital areas, including operating theatres, offices, waiting rooms, kitchens, and washrooms.
- Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
- Adjusted cleaning techniques based on specific surface materials for optimal results.
- Promoted healthy environment with thorough, regular deep cleanings.
- Disinfected toilets and surfaces for reduced infection risk.
- Prioritised safety measures when using cleaning equipment, ensuing safe working environment.
- Addressed minor repairs immediately, preventing further damage or deterioration.
- Contributed to accurate inventory management of cleaning products.
Scale operator
Slaney Foods International Ltd.
Bunclody, Republic of Ireland
2002.09 - 2004.09
- Executed day-to-day duties with precision, contributing to overall operational effectiveness.
- Acquired and applied new skills to daily tasks, enhancing workflow efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully delivered on tasks within tight deadlines.
- Displayed energy and enthusiasm in fast-paced environment.
- Ensured accuracy of labels for product packaging.
- Translated and interpreted legal documents and signs while supporting Recruitment Manager in hiring process.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
Higher Photography -
Edinburgh College
Edinburgh, United Kingdom 2012.08 - 2013.01
SCQF level 7 Certificate - Digital Photography
College of Art
Edinburgh, United Kingdom 2012.01 - 2012.04
SCQF level 6 Certificate - Photography
Stevenson Collage
Edinburgh, United Kingdom 2006.08 - 2007.06
Certificate - Accountancy Course
Online Courses
Poland 2001.01 - 2004.07
Diploma -
School of Administration
Nowy Sacz, Poland 1999.09 - 2001.06
Skills
- Client relationship management
- Complaint handling in all forms of communication
- Staff recruitment, training and supervision
- Planning and organisation
- Attention to detail
- Ability to work well in busy and demanding environment
- Tactical thinking
- Proactive attitude
- Crisis handling
- Resilience under pressure
- Continuous learning
HOBBIES AND INTERESTS
Photography, Reading, Music
Languages
Polish
Proficient (C2)
English
Advanced (C1)
REFERENCES
References available upon request.
Timeline
Owner
J. Body Ink Removal
2023.09 - 2025.12
Service Colleague
Asda
2019.05 - 2019.06
Owner
Porady PL
2019.04 - 2026.08
Supervisor
Primark
2019.01 - 2019.03
Higher Photography -
Edinburgh College
2012.08 - 2013.01
SCQF level 7 Certificate - Digital Photography
College of Art
2012.01 - 2012.04
Section Coordinator
Marks and Spencer
2011.11 - 2018.11
Supervisor/Manager
Malt and Hops
2010.07 - 2011.10
Licensee/Manager
Aska's Bar Ltd.
2009.07 - 2010.07
Manager
U Soltysa
2007.07 - 2009.03
SCQF level 6 Certificate - Photography
Stevenson Collage
2006.08 - 2007.06
Domestic assistant
NHS Lothian University Hospital Division
2005.08 - 2007.04
Scale operator
Slaney Foods International Ltd.
2002.09 - 2004.09
Certificate - Accountancy Course
Online Courses
2001.01 - 2004.07
Diploma -
School of Administration
1999.09 - 2001.06