Joanna Macdonald
Bournemouth,Dorset
Summary
I’m Joanna macdonald I was born in Holland and brought up over there untill I was 15, my mother was English so always spoke 2 languages, when I was 15 we moved to Bournemouth finshed off schooling here in Bournemouth and then applied with tops day nursery where I did my nvq level 2 then when I turned 18 I started working as a waitress/ bar tender. At 21 I had my first child I passed my car liscence at 25 I started working as a care worker did this for 14 years at the age of 29 I had my second child, my partner has many bussiness that threw out the years I have helped and contributed to also, own my own home and have 2 lovely dogs
Overview
1
1
Language
1
1
year of post-secondary education
18
18
years of professional experience
Work History
Health Care Worker
Apex
Bournemouth, Dorset
08.2011 - 09.2024
- Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Helped patients with personal hygiene, offering support with showering and bed bathing those with limited physical strength.
- Helped patients with various day-to-day activities, including support with meal preparation, cleaning, bathing and dressing.
- Worked with compassion and kindness, building positive relationships with patients to enhance care experiences.
- Assessed patient health, recording improvements and escalating concerns to senior healthcare staff as required.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Delivered compassionate care to patients, supporting their emotional and physical well-being.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Assisted patients with daily activities, including personal hygiene, dressing, and mobility.
- Cleaned rooms and sanitised kitchen workspaces.
- Advocated for patient rights and privacy, maintaining confidentiality in all communications.
- Provided personal care for patients of varying ages and abilities, maintaining dignity and respect throughout.
- Assisted in walking, talking and movement activities for rehabilitation purposes.
- Engaged in respectful communication, respecting the dignity of those in care.
- Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
- Maintained patient records with high accuracy, updating healthcare information and treatment plans.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Aided in bathing, dressing and general mobility.
- Assisted in the implementation of care plans, tailored to individual needs.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Positioned and transported patients in wheelchairs or on movable beds.
- Facilitated communication between patients and healthcare professionals to improve care delivery.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Assisted in the evaluation and monitoring of patient progress, documenting outcomes and feedback.
- Monitored vital signs, recorded data, and reported changes in patient condition to healthcare team.
- Offered guidance on personal hygiene practices, promoting self-care skills.
- Utilised infection control measures to prevent the spread of illness within the healthcare setting.
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
- Maintained spotlessly clean clinical environments, reducing risk of infection and incident.
- Provided care to patients following detailed care and rehabilitation plans.
- Facilitated social activities, encouraging interaction and community within the care home.
- Provided emotional support and companionship, building trusting relationships.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Supported patient wellbeing by planning and participating in daily activities and exercise.
- Completed regular checks on patient vitals, condition and recovery.
- Administered medication as prescribed by medical professionals, adhering to strict guidelines.
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Provided personalised care and support to residents, enhancing their quality of life.
- Helped with various household tasks including cleaning, laundry, ironing, shopping and meal preparation.
- Delivered massage and other non-pharmacological pain relief measures to patients.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
- Assisted in the administration of various medications and taking samples from patients when required.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Provided practical support to service users on external trips, taking them shopping, to medical appointments and to social events.
- Administered medication under supervision, adhering to strict healthcare guidelines.
- Responded to emergency situations with promptness, applying first aid and CPR techniques as needed.
- Kept patients, carers and families updated on health conditions through regular communications.
- Managed the counting and ordering of establishment supplies, including medication, food and bedding.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
- Conducted risk assessments to identify potential hazards within the care setting.
- Conducted health promotion activities, educating patients on healthy lifestyle choices and disease prevention.
- Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
Bartender/waitress
Wetherspoons
Bournemouth, Dorset
04.2006 - 03.2010
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Assisted with stock counting, ordering and replenishing.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Verified customer age using official government identifications prior to serving alcohol.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Mixed cocktail ingredients using shakers, blenders and ice-crushers.
- Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
- Polished glass and cutlery before storing.
- Kept supply of snacks and food items at bar to serve customers.
- Coordinated with kitchen staff to ensure timely delivery of food orders to bar patrons.
- Prepared garnishes before service to decorate and create picturesque cocktails.
- Monitored customer drink levels and intervened to prevent excessive drinking and intoxicated driving.
- Cultivated a friendly and welcoming atmosphere, resulting in a 30% increase in repeat customers.
- Maintained an up-to-date knowledge of industry trends, continuously improving the beverage offering.
- Completed scheduled disassembly and cleaning of taps to remove build-up and meet health codes.
- Memorised multiple customer orders at once, using [software] to process.
- Monitored patron alcohol consumption, tactfully managing situations to prevent over-intoxication.
- Delivered entertaining performances for customers when preparing and mixing drinks.
- Provided expert recommendations on wine and spirit pairings, enhancing dining experiences.
- Analysed sales data to identify trends and adjust stock levels accordingly.
- Mastered over 50 cocktail recipes, delivering consistent quality and guest satisfaction in a fast-paced environment.
- Conducted regular training sessions on responsible serving practices and licensing laws.
- Led promotional events and themed nights, driving footfall and enhancing the venue's profile.
- Designed and implemented seasonal cocktail menus, boosting sales by 20% during peak seasons.
Education
NVQ Level 2 -
Tops day nursery in house
Bournemouth , Dorset 08.2005 - 07.2006
Languages
English, Dutch
First language
Interests
- Love going out for walks with my dogs
- Going out for lunch with people
- Shopping
- Holidays
Timeline
Health Care Worker
Apex
08.2011 - 09.2024
Bartender/waitress
Wetherspoons
04.2006 - 03.2010
NVQ Level 2 -
Tops day nursery in house
08.2005 - 07.2006