Joanna Lukowska
Nottingham,Nottingham
Summary
Results-oriented professional specialising in profit margin enhancement and customer relationship management. Skilled in negotiation and effective communication, ensuring client satisfaction. Handles pressure effectively while delivering quality outcomes in challenging environments, focused on driving business success and nurturing long-term client relationships.
Overview
12
12
years of professional experience
27
27
years of post-secondary education
Work history
Sales manager
Holcim UK
Nottingham, Nottinghamshire
01.2024 - Current
- Sales and Account Management of readymix concrete across Nottinghamshire, Mansfield and Derbyshire areas.
- Cultivated strong relationships with all customers and other industry players to ensure smooth operations.
- Streamlined sales processes to enhance team productivity.
- Negotiated lucrative contracts to secure long-term client commitment.
- Managed key accounts, resulting in consistent revenue generation.
- Utilising and updating Holcim CRM system (salesforce) to ensure all customer details are up to date and all revenue and enquiries are captured.
- Attended the Richardson's Sales Excellence training to be able to deliver 'The Holcim Way'. Negotiating and prospecting.
Sales manager
Mineral Product Qualification Council
Nottingham, Nottinghamshire
08.2018 - 12.2024
- Streamlined sales processes to improve day-to-day team productivity.
- Managed a 6-person team and led sales in health and safety training for the quarry and mineral processing industry.
- Hosted and registered delegates for industry courses using Zoom and Microsoft Teams.
- Led high-performing sales teams to deliver against targets.
- Improved customer satisfaction by applying innovative sales strategies.
- Attended marketing and customer events.
- Notetaker for company council and board meetings.
Retail Support Representative
PPG Industries
Nottingham, Nottinghamshire
01.2016 - 06.2018
- Carried out day-to-day duties accurately and efficiently, merchandising, maintaining stock levels and customer service in stores.
- Retail support in a number of stores across the regions, supporting brand new Bunnings stores opening around the UK.
- Delivering training about PPG products to Bunnings and Homebase teams to enhance revenue sales.
- Building and maintaining strong customer relationships including Bunnings, Homebase, B&M and Wilkinsons.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to support when required by often working outside my region.
Store Manager
PPG Industries
Nottingham, Nottinghamshire
08.2014 - 01.2016
- Store Operations Manager of Nottingham Gamble Street, managing a small team of 3.
- Cultivated strong relationships with all customers, including large account clients, to foster loyalty and retention.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Oversaw visual merchandising efforts, improving store appearance and attracting more customers.
- Developed understanding of store costs, budgets and working with P&L statements.
Education
A-Levels -
Christ the King
Notitngham 09.2005 - 06.2007
NVQ Level 5 - Leadership and Management
CMI Leadership and Management
Nottingham 01.2002 - 06.2022
GCSEs -
Christ the King
Nottingham 09.2000 - 06.2005
Skills
- Sales forecasting
- Margin improvement
- Target achievement
- CRM software
- Product knowledgeability
- Tactful negotiation
- Pressure handling
- Professional communication
Affiliations
- Running
- Netball
- Gardening
- Being outdoors
Timeline
Sales manager
Holcim UK
01.2024 - Current
Sales manager
Mineral Product Qualification Council
08.2018 - 12.2024
Retail Support Representative
PPG Industries
01.2016 - 06.2018
Store Manager
PPG Industries
08.2014 - 01.2016
A-Levels -
Christ the King
09.2005 - 06.2007
NVQ Level 5 - Leadership and Management
CMI Leadership and Management
01.2002 - 06.2022
GCSEs -
Christ the King
09.2000 - 06.2005