JOANNA LAWTON
RETFORD,Nottinghamshire
Summary
Technically minded support professional with experience in troubleshooting, documentation, quality control, and stakeholder communication. Provides accurate client support, monitors performance, and contributes to secure, well-organised operations through inventory control, reporting, and continuous improvement. Brings a steady, detail-focused approach across IT and operational tasks.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Technical Assistant
Jimmys Products UK
11.2022 - 09.2024
- Provided technical support to clients, resolving issues promptly to maintain high satisfaction levels.
- Facilitated communication between technical and non-technical stakeholders to ensure alignment and understanding.
- Assisted in the development and maintenance of technical documentation, improving project communication.
- Analysed system performance, recommending upgrades to boost productivity and reduce downtime.
- Monitored project timelines, assisting in keeping tasks on schedule and within budget constraints.
- Identified and proposed process optimisation opportunities during continuous improvement initiatives to enhance operational efficiency.
- Supported research and development projects, contributing to innovative solutions and product advancements.
- Coordinated with IT specialists to ensure network security, safeguarding against potential cyber threats.
- Conducted tests and examined components and assemblies to identify and rectify defects.
- Researched product specifications and technical details to support informed decision-making and enhance project outcomes.
- Trained and coached employees on health and safety protocols to reduce accidents and injuries.
- Analysed and reported performance measurements to demonstrate compliance with environmental policies and objectives.
- Managed inventory of technical supplies, ensuring timely procurement and cost-effective resource allocation.
- Purchased supplies and monitored stock to maintain consistent inventory, avoiding shortages.
- Issued invoices, monitored accounts receivables and tracked budget to assist with bookkeeping tasks.
- Measured overall performance to gauge reliability and safety of final product and manufacturing processes.
- Studied manufacturing from an engineering viewpoint to identify problems and potential improvements.
- Attended meetings and recorded minutes to discuss developments and announcements and maintain proper documentation.
- Composed emails to request for information, deliver announcements and correspond with internal and external recipients.
- Assessed safety practices in action and injury and incident trends to prepare accurate reports and identify areas for improvement.
Quality Control Analyst
Jimmy's Products UK
09.2020 - 11.2022
- Performed analytical testing accurately and timely consistent with cGMP requirements.
- Conducted quality analysis on raw materials, ensuring compliance with industry standards and minimising defects.
- Analysed test results, documenting findings and making recommendations for corrective actions.
- Monitored compliance with relevant safety laws and established quality standards, identifying and correcting deviations.
- Ensured product integrity by rejecting items that failed to meet established quality standards.
- Analysed production data to identify patterns, proactively addressing potential quality issues before they arose.
- Prepared detailed reports on quality control metrics for senior management, facilitating strategic decision-making.
- Produced findings reports to assist senior leadership with improving operations.
- Reviewed and updated quality control procedures, ensuring alignment with current regulations and industry best practices.
- Performed regular audits of quality control systems to ensure compliance with industry standards.
- Developed and maintained comprehensive documentation for all quality testing processes and results.
- Streamlined quality assurance processes, introducing automation tools to increase efficiency.
- Collaborated with production teams to identify and rectify quality issues, enhancing overall product quality.
- Conducted sampling and tests on [Product], ensuring products stayed in line with [Type] standards.
- Inspected output samples, checking for faults and quality using appropriate methods.
- Monitored and reported consumer complaints, highlighting trends and triggering action plans for immediate response.
- Reviewed and revised quality documentation to uphold industry standards.
- Recorded findings from inspections to determine quantities of defects and maintain accurate documentation.
- Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making.
- Labelled items with quality grades and acceptance or rejection indicators for clear identification.
- Optimised quality inspection schedules to align with production timelines, minimising disruptions.
- Studied products to identify irregularities, blemishes and production errors.
- Facilitated training sessions for new staff on quality control methods, improving team proficiency.
- Designed and executed preventive and operational quality control methods on products and resources to avoid defects and recalls.
- Engaged in continuous professional development to stay abreast of advancements in quality control techniques.
- Evaluated new testing technologies to stay ahead in quality assurance trends.
- Notified supervisors of production problems and assisted with remediation.
- Followed up on report outcomes and product enhancements.
- Kept accurate and updated records of tests, defect metrics and product failures to research root causes.
- Inspected facility equipment and machinery to determine proper functionality.
- Adhered to Quality Analysis Team's workflow for application and process testing and development.
- Resolved various product issues by providing cost-effective and smart, workable solutions.
- Advocated for a culture of quality within the organisation, leading by example and inspiring colleagues.
- Resolved various product issues by providing cost-effective and smart, workable solutions.
- Notified supervisors of production problems and assisted with remediation.
Food Production Assistant
Jimmy's Products UK
01.2020 - 09.2020
- Closely monitored food production lines for quality standards, promptly removing imperfect goods.
- Conducted thorough cleaning and maintenance of production equipment to uphold hygiene standards and prevent contamination.
- Monitored best before dates on perishable items to ensure quality and safety.
- Maintained open communication with production team members and management, reporting issues and contributing to problem-solving discussions.
Bar Staff Member
Ye Olde Sunn
06.2018 - 01.2019
- Recorded customer drink orders accurately and prepared drinks following best practices for each type.
- Greeted new customers, answered initial questions and took drink orders.
- Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
- Kept bar stocked and organised for easy access and quick service to customers.
Store Manager
Mencap Retail
09.2016 - 04.2018
- Managed day-to-day store operations, ensuring optimal stock levels, efficient staff rotas, and high customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Resolved customer complaints, maintaining satisfaction and fostering loyalty.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Merchandised displays to showcase new and popular items.
- Secured stock in designated storage areas to prevent damage and maintain quality of goods.
Food Production Operator
Tommy Tuckers
04.2016 - 09.2016
- Operated food production machinery with precision, adhering to health and safety guidelines to maintain product quality.
- Operated packaging, production and food handling machinery, including forklifts, vacuum sealer and industrial blenders.
- Maintained cleanliness in food preparation areas to uphold hygiene standards and ensure product safety.
- Conducted regular workstation cleaning and sanitising to ensure food safety and hygiene.
- Cleaned production equipment and tools to support hygienic production environments.
- Completed product packing paperwork to ensure accurate records and facilitate prompt dispatch.
General Assistant/Buys Supervisor
Cash Converters, Workshop
04.2011 - 12.2015
- Communicating with customers in person and over the phone to establish their needs and consequently ensuring I'm providing the best service possible
- Cross-sold products, including long and short term loans, cheque cashing, and pawn broking, to enhance customer satisfaction and drive sales.
- Inspired team to achieve daily performance targets through effective motivation and support.
- Training new staff in their various positions for own store and new store openings
- Replenished stock on shelves to maintain inventory levels.
- Contacting existing/previous customers to keep them aware of all services available to them
- Collaborated with manager to compile accurate reports for accounting, payroll, and financial analysis.
- Working with our auditor to ensure that our audits and stock takes are completed as efficiently as possible
Laptop Repair Technician
P.A. Business Systems
Retford
02.2006 - 02.2011
- Diagnosed, repaired, tested and cleaned laptops and desktops prior to being sold on
- Implemented efficient work methods to enhance productivity in repairs.
- Collaborated with team members to identify recurring faults and develop effective solutions.
- Researched new product information to maintain up-to-date technical knowledge.
- Used Microsoft Excel to keep a record of serial numbers and other relevant information relating to units worked on
- Used the internet and company database to order necessary parts
Bar/Kitchen Staff
Clinton Arms
Retford
06.2002 - 06.2007
- Delivered attentive service to enhance customer satisfaction and experience
- Maintained a clean and friendly atmosphere to foster a welcoming environment for guests
- Taking food orders, preparing and cooking the food
- Processed cash transactions with precision to ensure accurate financial records
- Supervising the bar and locking up in the landlord's absence
- Responded to incoming phone calls promptly
- (Part-time)
Multi-Activity Instructor
PGL Travel Ltd
, Devon and Surrey
02.2005 - 09.2005
- Instructed outdoor activities for groups of children aged 6-16
- Ensured compliance with safety regulations during sessions to protect participants
- Practised basic first aid during emergencies.
- Welcomed parents and carers upon arrival to ensure a positive experience for their child in order to put them at ease regarding their child's stay
- Maintained log books to facilitate communication regarding behaviour and needs of guests for tailored care
- Assisted senior staff with tasks to improve team efficiency and service quality
Kitchen Assistant/Assistant Chef
PGL Travel Ltd
, Surrey
02.2004 - 11.2004
- Supervised and instructed other staff members
- Organised staff rotas to ensure optimal kitchen coverage
- Ran meal times/managed kitchen in the absence of the chef
- Ordered goods from suppliers to maintain stock levels
- Conducted stocktaking to ensure accurate inventory records
- Drawing up alternative menus for guests with special dietary requirements
Customer Adviser/Cashier
Esso, King Edwards Service Station
Retford
03.2003 - 09.2003
- Provided exceptional service to customers
- Managed customer enquiries to provide timely solutions
- Processed cash transactions with 100% accuracy
- Cashing up at the end of shifts
- Reconciled cash float at the end of shifts
- Restocked shelves to ensure product availability
- Answering phone and taking messages
Education
AS Level - Psychology
Tuxford Comprehensive School
Tuxford06-2002
Skills
- Technical documentation management
- Quality assurance
- Hardware diagnostics
- Software installation
- Network troubleshooting
- System analysis
- Inventory control
- Supplier management
- Software upgrades
- Technical writing
- Data collection and analysis
- Performance monitoring
- Risk assessment
- Regulatory compliance
- Auditing support
- Continuous improvement
- Troubleshooting efficiency
- Environmental compliance
- Information security
- Cloud computing knowledge
- Database administration
- SAP systems familiarity
- Results-Driven approach
- Conveyor systems
- Food manufacturing processes
- Nutritional labelling compliance
- Protocol development
- SQL database experience
- Operational support
- Process improvement
- Maintenance log systems
- Mobile device management
- Client support
- Client liaison
- Inter-departmental coordination
- Stakeholder communication
- Team collaboration
- Effective communication
- Technical communication
- Customer service
- Customer engagement
- Relationship-building
- Results-Driven approach
- Role adaptability
- Innovative thinking
- Strategic thinking
- Decision-making
- Time management
- Patient and persistent
- Leadership qualities
- Team leadership
- Stress management
- Communication proficiency
- Technical translations
- First Aid certification
- Computer literacy
- Excellent problem solving abilities
- Problem solving
- Technical troubleshooting
- SQL database experience
- Customer service
- Time management
- Decision-making
- Innovative thinking
- Team leadership
- Effective communication
- Technical troubleshooting
- Relationship-building
- Product knowledge
- Customer engagement
- Patient and persistent
- Leadership qualities
- Technical communication
- Computer literacy
- Risk Management
- Communication proficiency
- Client management
- Environmental compliance
- First Aid certification
- Stress management
- Sustainability practices
Certification
- Level 3 Food hygiene
- GMP internal auditor certified
Hobbies and Interests
Designing and making dresses and jewellery, Following MotoGP (motorcycle racing) and organising get-togethers with friends to watch the races. Reading fiction novels, and playing dinosaurs with my 3 year old boy.
Other Qualifications
- Welcome Host customer service award
- Introduction to Air Cabin Crew
- Sodexho food hygiene certificate
- Young Enterprise Director Achievement
- First Aid at Work Certificate
- COSHH (Control of Substances Hazardous to Health) Certificate
References
Available on request
Timeline
Technical Assistant
Jimmys Products UK
11.2022 - 09.2024
Quality Control Analyst
Jimmy's Products UK
09.2020 - 11.2022
Food Production Assistant
Jimmy's Products UK
01.2020 - 09.2020
Bar Staff Member
Ye Olde Sunn
06.2018 - 01.2019
Store Manager
Mencap Retail
09.2016 - 04.2018
Food Production Operator
Tommy Tuckers
04.2016 - 09.2016
General Assistant/Buys Supervisor
Cash Converters, Workshop
04.2011 - 12.2015
Laptop Repair Technician
P.A. Business Systems
02.2006 - 02.2011
Multi-Activity Instructor
PGL Travel Ltd
02.2005 - 09.2005
Kitchen Assistant/Assistant Chef
PGL Travel Ltd
02.2004 - 11.2004
Customer Adviser/Cashier
Esso, King Edwards Service Station
03.2003 - 09.2003
Bar/Kitchen Staff
Clinton Arms
06.2002 - 06.2007
AS Level - Psychology
Tuxford Comprehensive School