Joanna Kaminska
Derby,Derby
Summary
Detail-oriented professional with a strong background in quality control. Demonstrate efficient communication and a positive attitude towards problem-solving. Proven ability to work quickly and accurately under pressure, with excellent written and verbal communication skills, including a pleasant and professional telephone manner. Experienced in staff training and mentorship, processing quotations and invoices, and performance development planning. Committed to continuous improvement through feedback and learning.
Overview
17
17
years of professional experience
Work History
Schedule and delivery technician
Severn Trent Water
Derby, Derbyshire
07.2024 - Current
- Ensured seamless operations by coordinating dispatch schedules.
- Resolved issues swiftly, maintaining a high standard of service delivery.
- Prioritised tasks to ensure timely delivery.
- Deliver quality work whilst working with short deadlines.
- Compiled detailed reports on dispatch activities to improve future planning.
- Implemented new dispatch procedures, enhancing overall productivity levels.
- Attended regular training sessions to maintain up-to-date knowledge on regulations.
- Managed shift changeovers smoothly, ensuring continuity in operations.
- Kept in touch with field crew to verify resolution of incident.
- Coordinated with specific departments or field units to address important matters.
- Upheld and updated call logs, call records and other important documentation.
Sales Administrator
Aerovac
Derby, Derbyshire
12.2022 - 04.2023
- Processed customer orders through email, live chat or phone, taking information such as client, card, delivery and product details.
- Created various accounting and sales documents, such as invoices, sales orders and quotations.
- Kept up-to-date product knowledge such as availability, price and specifications.
- Thoroughly checked order to ensure accuracy before sending to warehouses for dispatch.
- Proactively contacted clients to obtain information or verify accuracy on order information and client details.
- Ensured customer wait times and deliveries stayed on target by analysing customer reviews.
- Updated and maintained sales and customer records to facilitate smooth delivery processes.
- Conferred with accounting and clients to follow up on payments.
Reservation Sales Agent
Sheraton Sopot Hotel
Sopot
07.2021 - 09.2022
- Handling around 100 calls per day with potential guests, applying sale techniques to convert calls into reservations
- Provide excellent customer service, by adapting to the needs of individual customers, while maintaining a pleasant and courteous demeanour
- Undertook multi-channel engagement to ensure the best service
- Strive to exceed personal and department goals set by seasonal targets based on bookings and revenue
- Increased revenue through upselling and consistent contract renewals.
- Being able to multi-task by looking up information from several different database, while maintaining a productive conversation on the phone
- Fostered customer loyalty and consistent investment by building positive and productive relationships.
- Proficient in Opera (PMS System) and Microsoft programs
- Checking accuracy of the bookings, rates, payments and room types on a daily basis.
- Identifying sales opportunities for returning business
- Capture booking data in methodical manner validating information provided
- Processed credit and debit card payments promptly and precisely, minimising financial discrepancies.
Member Representative
Nationwide Building Society
Derby
10.2017 - 09.2019
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Opening new savings accounts and performing savings reviews for members
- Managed high-volume customer queries simultaneously through effective multitasking.
- Processing and managing cash orders for the branch, servicing ATM's and ordering stock and stationery
- Actively promote banking products and services while managing various financial diaries
- De-escalating objections and disputes professionally to maintain customer satisfaction.
- Providing personal customer service which includes cash handling, transferring money, paying customers utility bills
- Informing customers about financial tools most suitable to the individual
- Providing valuable services assisting with bereavements, POA's and other enquiries in such nature.
Front Office Manager
Nuffield Health, Derby University
Derby
10.2015 - 10.2017
- Supervise daily tasks within the office to ensure adherence to quality standards, deadlines and proper procedures
- Recruit, interview and select successful candidates
- Managed, trained and developed a number of front office staff to consistently exceed individual performance KPIs.
- Consult with upper management and outside personnel to find solutions in areas such as mechanical performance of the equipment, employee health and safety, staff orientation training
- Interact with visitors, club members and university students whilst handling their enquires to the appropriate staff
- Additional responsibilities include producing invoices, debt management prevention
- Managing staff workload accordingly to ensure a smooth operation
- Coordinating and organising specific marketing events as well as athletic based university competitions.
Guest Services Manager
Hampton by Hilton Hotel
Derby
10.2010 - 11.2015
- Welcoming the volume of guests via registering them into the hotel and monitoring their needs.
- Responsible for verifying customers invoices via credit cards and other forms of payments.
- Overseen front desk operations and trained team members to handle high volume work with professionalism and accuracy.
- Responsible for coordinating subordinate staff duties by creating work schedules and assigning specific duties that align with the hotel's needs.
- Monitor compliance with health and safety regulations concerning food preparation and service.
- Undertaking bookings via emails and over the phone, maximizing revenue.
- Maximised front desk efficiency by producing well-structured, comprehensive training manuals.
- Provided outstanding guest experience, ensuring team members had current knowledge of hotel products, services and policies.
- Facilitated corporate functions, conferences and other large scale events.
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
Customer Relations and Bar Supervisor
Ramada Encore by Wyndham Derby
Derby
06.2009 - 10.2010
- Greeting and providing a great service to hotel guests, visitors and special membership account holders
- Maintaining high standards of accuracy and quality in data entry and recordkeeping.
- Performing various financial responsibilities such as daily revenue handling, prioritizing invoices using the Opera computer system
- Controlling inventories of catering equipment, restaurant /bar stock.
- Supervising and managing a formable environment within the kitchen and dining room areas
- Finalising food and beverage menus on a seasonal basis.
Bar Supervisor
Quality Hotel
Ashbourne
02.2008 - 06.2009
- Taking drinks and food orders from hotel guest
- Closely monitoring stock levels to implement necessary replenishments for smooth running bar service.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
BA, Business Management - Business
London Metropolitan University
Functional Skills Level 3 - English & Maths
Derby Adult Centre
Diploma of Higher Education - Food Technology Technician Diploma
Food and Hospitality Services School
Certificate Course - Manual Tester
SDA Software Development Academy
Skills
- Attention to detail
- Efficient communication
- Quality Control
- Circuit analysis
- Performance development planning
- Positive attitude towards problem solving
- Able to work quickly and accurately under pressure
- Good written and verbal communication skills, including a pleasant and professional telephone manner
- Able to take on feedback and learn from it to succeed
- Staff training and mentorship
- Processing quotations and invoices
Timeline
Schedule and delivery technician
Severn Trent Water
07.2024 - Current
Sales Administrator
Aerovac
12.2022 - 04.2023
Reservation Sales Agent
Sheraton Sopot Hotel
07.2021 - 09.2022
Member Representative
Nationwide Building Society
10.2017 - 09.2019
Front Office Manager
Nuffield Health, Derby University
10.2015 - 10.2017
Guest Services Manager
Hampton by Hilton Hotel
10.2010 - 11.2015
Customer Relations and Bar Supervisor
Ramada Encore by Wyndham Derby
06.2009 - 10.2010
Bar Supervisor
Quality Hotel
02.2008 - 06.2009
BA, Business Management - Business
London Metropolitan University
Functional Skills Level 3 - English & Maths
Derby Adult Centre
Diploma of Higher Education - Food Technology Technician Diploma
Food and Hospitality Services School
Certificate Course - Manual Tester
SDA Software Development Academy
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