Joanna Hennessy
Eastbourne
Overview
27
27
years of professional experience
Work History
Store Manger
Cards Direct
Woking, surrey
11.2020 - 07.2025
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Resolved customer complaints, enhancing satisfaction and fostering loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Secured stock storage to prevent damage and maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Addressed customer feedback to enhance product and service offerings.
- Merchandised displays to showcase new and popular items.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
Store Manager Sport and Camping Equipment
Mountain Warehouse
Epsom , Surrey
08.2015 - 11.2020
- Prepared detailed store performance reports for senior management review.
- Handled customer complaints with empathy and professionalism to restore satisfaction swiftly.
- Met sales targets by identifying operational expansion and new customer acquisition opportunities.
- Merchandised store displays to highlight new and popular items.
- Hired and trained staff to support sales and marketing objectives.
Manager
Costa Coffee
01.2010 - 07.2015
- Trainned coffee maker
- Dealing with KPI reports
- Training staff
- Cashing handling
- Up selling to the customers
- Making sure health and safety rules are in order
- Making all the maintine issues are up to date.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Monitored staff performance and developed improvement plans.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Section Manager
John Lewies Partnership plc
London/Reading, Berkshire
08.1998 - 04.2003
- Making sure the section I had was fully stock with right tickets and new promoting within the shop.
- Getting each customer is meeted and greeted.
- Making sure the customers can see each product.
- Making sure the stock room is full of every thing we need for that day
- Key Holder
Skills
- Work ethic and conscientiousness
- Ability to work under pressure
- Microsoft knowledge
- Adaptability to systems
- Independent work skills
- Team collaboration
- Customer service expertise
- Effective sales techniques
- Consumer rights knowledge
- Data entry proficiency
- Attention to accuracy
- Transaction handling standards
- Complaint resolution skills
- Target commitment
- Inventory management strategies
- Budget control expertise
- Staff training capabilities
- Leadership qualities
- Retail operations management
- Inventory control proficiency
- Visual merchandising skills
- Budget management techniques
- Sales forecasting abilities
- Stock control methods
- Sales forecasting
- Stock control
Custom
- I have effective selling skills and have consistently achieved any goals set for me.
- I have a good knowledge of consumer rights
- My data input skills are both fast and very accurate.
- I always maintain a high standard when handling transactions and complaints.
- I will always put in whatever time is needed to ensure my targets are met.
Timeline
Store Manger
Cards Direct
11.2020 - 07.2025
Store Manager Sport and Camping Equipment
Mountain Warehouse
08.2015 - 11.2020
Manager
Costa Coffee
01.2010 - 07.2015
Section Manager
John Lewies Partnership plc
08.1998 - 04.2003