Joanna Hennessy
Eastbourne,East Sussex
Summary
Retail leader with strengths in store compliance, team development and customer service. Coordinates regional operations, reporting and health and safety standards. Focused on improving store performance, staff capability and daily trading consistency.
Overview
26
26
years of professional experience
Work history
Assistant area manager
Cards Direct
Woking , Surrey
2020.09 - Current
- Compiled reports for senior management providing insight into regional performance.
- Delegated tasks effectively, improving overall productivity levels.
- Implemented new policies resulting in better time management.
- Ensured health and safety regulations adhered to across all stores in the area.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Assisted in the training of new staff for efficient operations.
- Scheduled work shifts for staff ensuring optimal productivity without compromising safety standards.
- Oversaw visual merchandising standards across all retail outlets.
- Managed a team of employees to ensure store operations ran smoothly.
Store manager
Mountain Warehouse
Epsom, Surrey
2015.04 - 2020.09
- Streamlined operations to maximise efficiency and minimise waste.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Coached underperforming employees improving their job performance significantly.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Utilised knowledge of current fashion trends for effective visual merchandising.
Store manager
Bedson for Beds
West Byfleet, Surrey
2010.02 - 2015.04
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Organised staff training to enhance team capabilities.
- Introduced new products with comprehensive staff training.
- Conducted comprehensive staff training to boost productivity.
- Conducted staff training sessions for improved efficiency.
- Offered customer samples to support conversion and upselling opportunities.
- Contributed to achieving sales targets through upselling techniques.
Section Manger
John Lewis & Partners
London , London
2000.09 - 2010.02
- Oversaw regular audits to guarantee adherence to regulatory reporting standards.
- Maintained safety in work environment by following all health and safety regulations.
- Identified opportunities for upselling products or services during interactions with customers, contributing to increased revenue generation.
- Maximised value of sales by effectively upselling customers to premium products and services.
- Communicated effectively for enhanced team work and productivity.
- Promoted excellent team work amongst staff through effective communication and problem-solving skills.
- Supported teacher-led group activities fostering team work amongst children.
Skills
- Leadership proficiency
- Sales strategies development
- Microsoft office suite proficiency
- Delegation expertise
- Multi-Tasking capability
- Safety regulations knowledge
- Store compliance management
Timeline
Assistant area manager
Cards Direct
2020.09 - Current
Store manager
Mountain Warehouse
2015.04 - 2020.09
Store manager
Bedson for Beds
2010.02 - 2015.04
Section Manger
John Lewis & Partners
2000.09 - 2010.02