Summary
Overview
Work history
Education
Skills
Personal Information
Affiliations
Accomplishments
References
Timeline
Generic

Joanna Hendy

Callington,Cornwall

Summary

Quick learner with strong organisational skills and expertise in note-taking, fostering positive relationships and accurate information gathering. Proficient in document creation, presentation design, email management, and file maintenance, consistently delivering high-quality results. Committed to enhancing operational efficiency and driving success in fast-paced environments. Friendly and approachable with a results driven work ethic.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Café staff member

Tamar Valley Donkey Sanctuary
Gunnislake, Cornwall
07.2018 - 08.2025
  • Delivered exceptional service to high volumes of customers, enhancing overall satisfaction.
  • Trained new staff on café procedures to ensure consistency in service delivery.
  • Maintained cleanliness and organisation of seating area, improving café ambience.
  • Managed cash handling tasks for accurate accounting records.
  • Addressed customer complaints swiftly, ensuring satisfactory resolutions.
  • Adhered to health and safety regulations, promoting safe environments for everyone.
  • Completed duties punctually, ensuring readiness for business operations.

Crew Member

McDonald's
Saltash, Cornwall
02.2021 - 08.2021
  • Executed daily operational procedures to ensure compliance with company policies.
  • Maintained high cleanliness standards through regular cleaning and sanitising of workstations.
  • Served high volumes of guests in fast-paced environments while delivering exceptional customer care.
  • Demonstrated strong coordination skills to meet high service demands.
  • Collaborated with team members to foster a friendly and productive work environment.
  • Adhered to food safety regulations while working effectively within large teams.
  • Trained in food safety and hygiene practices to uphold industry standards.

Administration Assistant

Classic Builders SW Ltd
Plymouth
06.2019 - 07.2020
  • Structured and classified data meticulously to enable efficient retrieval and accurate dating.
  • Maintained confidentiality while handling sensitive information at all times.
  • Performed clerical duties to enhance overall operational efficiency.
  • Sorted and distributed business correspondence to appropriate departments promptly.
  • Managed reception area by greeting visitors and responding to inquiries.
  • Handled incoming calls, answering questions, directing calls, and documenting messages accurately.
  • Examined, scanned, and input documents into software system efficiently.

Education

GCSEs - GCSEs

Callington Community College
Cornwall
09.2017 - 08.2020

A Levels - Drama, Film Studies, Sociology, Sports leadership

Callington Community College
Cornwall
09.2020 - 06.2022

Bachelor of Arts - Acting

Falmouth University
Cornwall
09.2022 - 06.2025

Skills

  • Microsoft Office Suite and Google Workspace
  • Apple software applications
  • Document creation and presentation design
  • Email management and file maintenance
  • Project tracking and problem resolution
  • Note-taking expertise
  • Organisational proficiency
  • Interpersonal skills and professionalism

Personal Information

Marital status: Single

Affiliations

  • Socialising
  • Going for long dog walks
  • Sea swimming

Accomplishments

Completed a Prevent training course.

Gained a grade of 95% for my professional preparation and employability module.

References

References available upon request.

Timeline

Bachelor of Arts - Acting

Falmouth University
09.2022 - 06.2025

Crew Member

McDonald's
02.2021 - 08.2021

A Levels - Drama, Film Studies, Sociology, Sports leadership

Callington Community College
09.2020 - 06.2022

Administration Assistant

Classic Builders SW Ltd
06.2019 - 07.2020

Café staff member

Tamar Valley Donkey Sanctuary
07.2018 - 08.2025

GCSEs - GCSEs

Callington Community College
09.2017 - 08.2020

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Joanna Hendy