Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
Generic
Joanna Hanoon

Joanna Hanoon

Warsaw

Summary

Accomplished P2P Accountant and Key Account Manager with a robust background in linguistics. Highly proficient in addressing invoice-related issues and fostering commercial relationships. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

P2P Resolution Accountant

CBRE BSO
02.2023 - Current
  • Oversaw the P2P process from vendor onboarding to supplier payment
  • Assisted with system migrations, changes, and testing to ensure seamless P2P operations and minimal disruption
  • Ensured timely and thorough resolution of cases and items that remain unapproved, unpaid, or outstanding
  • Prepared ad-hoc reports and analyses based on internal requirements and stakeholder requests
  • Organized and led training sessions for the Client's Team regarding the P2P process
  • Worked on multiple ERP systems simultaneously
  • Assisted in audit preparation in compliance with SOC1 and SOX controls, minimised risk of non-compliance issues

Deputy Key Account Manager

VISIONAPARTMENTS
02.2020 - 12.2024
  • Managed the team of 8 key account specialists
  • Expanded top client portfolio through proactive engagement and tailored solutions, boosting company income
  • Enhanced accounts reconciliation efficiency within 6 months
  • Handled crisis management
  • Cooperated with Swiss municipality and local authorities on a daily basis
  • Assisted HR with recruiting, holiday requests and salary enquiries
  • Analysed sales data, optimised performance metrics
  • Reviewed, translated and updated process documentation, playbooks, and guidelines

Senior Customer Service & Operations Representative

VISIONAPARTMENTS
09.2019 - 12.2024
  • Delivered customer service to English and French speaking customers (via email, phone, live chat)
  • Boosted global coverage by filling in for colleagues abroad
  • Registered and managed all customers' data
  • Charged credit cards, prepared payment links and issued refunds
  • Managed the labor of 40+ on-site employees within Switzerland
  • Improved process efficiencies by developing automation tools in partnership with the Dev Team

Education

MA - Langues et lettres modernes

Université Libre de Bruxelles

BA - Polish philology

University of Warsaw

Skills

  • Time management
  • Documentation review
  • ERP systems (iScala, Peoplesoft, Dynamics 365)
  • Customer service
  • Communication skills
  • Adaptability
  • Microsoft office skills

Languages

Polish
French
English

Disclaimer

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the personal data protection act as of 29 august 1997, consolidated text: journal of laws 2016, item 922 as amended.

Timeline

P2P Resolution Accountant

CBRE BSO
02.2023 - Current

Deputy Key Account Manager

VISIONAPARTMENTS
02.2020 - 12.2024

Senior Customer Service & Operations Representative

VISIONAPARTMENTS
09.2019 - 12.2024

BA - Polish philology

University of Warsaw

MA - Langues et lettres modernes

Université Libre de Bruxelles

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Joanna Hanoon