Joanna Goldsbrough

• Liaised closely with subcontractors; ensured timely completion of assigned tasks.
• Coordinated meetings with stakeholders, resulting in clear communication of progress updates and future strategies.
• Handled on-site disputes efficiently; maintained harmonious relationships among workers.
• Oversaw contractor's work, ensured compliance with specifications and standards.
• Provided quality control for building projects by conducting extensive inspections.
• Ensured adherence to plans and blueprints by performing regular checks on ongoing works.
• Monitored construction processes, resulting in early detection of potential problems or delays.
• Administered construction contracts for smooth project execution.
• Conducted final inspections before handover; guaranteed high-quality finishes.
• Ensured site safety by implementing and enforcing stringent regulations.
• Reported any deviations from planning to senior management immediately; assured prompt resolution.
• Provided advice on technical matters; improved overall productivity. ie: Helping to increase contractors KPIs from 75% to 95%.
• Facilitated communication between Contractors and management, fostering one of a cohesive team environment.
• Resolved issues swiftly, resulting in minimal delays to project timelines.

• Acted as key client point of contact, reinforcing trust and engagement.
• Developed strong professional relationships with clients to secure trust.
• Liaised between departments to keep information flowing smoothly.
• Built productive working relationships, fostering collaboration across teams.
• Streamlined communication processes to maintain clarity and speed.
• Streamlined departmental procedures, enhancing operational efficiency.
• Provided detailed project progress reports to improve transparency and accountability.
• Managed sensitive information professionally to uphold confidentiality standards.

• Liaised and coordinated welfare support for passengers experiencing illness or injury onboard.
• Assisted passengers with passport, immigration, and visa processes to ensure smooth travel experiences.

• Worked with the Captain in matters of deceased passengers and immigration

• Coordinated communications and events to enhance public relations efforts onboard the ship.
• Executed Captain’s requests for bridge tours and personal invites with precision and effective team organisation.
• Organising travel arrangements for holiday curtailment

• Coordinated meetings and appointments, ensuring effective time management.
• Handled correspondence, providing timely responses to all enquiries.
• Ensured smooth functioning of the office with regular equipment checks.
• Oversaw invoicing and billing tasks, maintaining financial transparency in the office.

• Provided 1st / 2nd line support for 5000+ employees, addressing software and hardware issues.
• Provided technical support to colleagues, enhancing productivity.
• Updated knowledge base articles to enable quicker issue resolution.
• Documented service desk queries for improved future reference and training.
• Maintained high standards of data privacy, ensuring client trust.
• Achieved recognition for outstanding IT contributions through proactive problem-solving.
• Required knowledge of 250 software Packages including SAP (Accounting Software)