Joanna Fratczak

• Basic bookkeeping service

• Providing information to clients in person, on the phone and by email;
• Interviewing clients;
• Diagnosing problems, researching, interpreting, and explaining legislation, official documents, or the content of letters to clients;
• Considering options and identifying choices;
• Supporting clients to decide on the best course of action based on the information available mediating on a client's behalf, for example, by writing letters, making phone calls, or attending meetings;
• Referring clients to other sources of help, for example solicitors, social workers, or special case workers, who may represent the client in court or at tribunals
• Keeping up to date with appropriate legislation and policies;
• Ensuring impartiality and confidentiality when dealing with clients;
• Maintaining confidential case records and administrative systems

• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Offered friendly, efficient customer service and handled challenging situations with ease

• Managing small team of Polish speaking volunteers
• Organise and conduct meeting while training volunteers
• Attending appointment with clients.
• Managed team dynamics by implementing conflict resolution strategies.
• Supervised project timelines for timely completion.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Coordinated hiring, recruitment and training strategies to build successful team.
• Represented organisations at seminars, conferences and business events.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Working with homeless and unemployed people, helping them with benefits
form, medical issues, translating
• Inputting data into computer system and general admin work for Easter European project

• Maintained, updated, and retrieved data on computer system
• Walked around factory floor with data entry devise to recording stock
• Established good working relation with all workers as I understood the importance of team

• Maintained accurate data entry by diligently inputting information from various sources.

• Packaged finished products carefully, guaranteed customer satisfaction.
• Streamlined workflow by keeping the work area clean and organised.
• Performed routine checks on equipment, ensured optimal functionality at all times.
• Ensured safety protocols for reducing on-site accidents.