Joanna Facer

HR Manager

• Oversaw exit interviews and off-boarding process for resigned and terminated employees.
• Mentored employees to develop competent staff.
• Processed month-end payroll for prompt staff payments And sent to outsourced payroll bureau
• Updated records with employee status, personal information and agreement term changes.
• Handled employee enquiries and complaints, escalating issues to managers when needed.
• Created and distributed new starter packs for timely hiring completion.
• Coordinated staff meetings, booking appropriate spaces and communicating invites.
• Maintained and updated employee files and records.

Finance Manager

• Managed daily finance services for smooth business operations.
• Finalised VAT returns with rigorous transaction checks.
• Processed invoices and payment runs with complete accuracy.
• Managed 4 corporate bank accounts.
• Processed purchase invoices received from suppliers using Xero
• Resolved invoices queries and raised credit notes by communicating clearly and professionally.
• Monitored outstanding balances and followed up payments.
• Chased clients to procure payments in line with agreed terms and conditions.
• Informed customers of potential legal action and required remediation to avoid escalation.
• Debtors list reporting to account managers

Responsible for 4 members of staff to ensure smooth running of the front office, internal finance and office administration.

• Generated account statements outlining payments and balances.
• Prepared Excel spreadsheets to track banking transactions and financial performance.
• Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
• Completed daily and monthly bank reconciliations and noted any discrepancies.

• Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
• Received, sorted and distributed incoming mail.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Applied maths abilities to calculate and check financial figures.
• Calculated bills owed by customers, prepared invoices and distributed statements.
• Input sales, purchase and cash transactions.

• Supported daily functions of accounts departments by assisting with purchase ledgers and daily cash postings.
• Supported bookkeeping activities to maintain accurate and up-to-date records.
• Used correct classifications and coding for accounting transactions.
• Participated in monthly, quarterly and annual audits.

• Assisted [Job title] to conduct bank reconciliations.