Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic
Joanna Cupal

Joanna Cupal

Leicester

Summary

Dedicated professional qualified to an MBA degree in International Business with over ten years experience in office administration and management. Excelled in resolving employer challenges with innovative solutions and process improvements, which have proven to increase efficiency and customer satisfaction. Strong planner and problem solver, who rapidly adapts to change, works independently and is able to multitask to meet tight deadlines without compromising quality.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Trade Sales Manager

Unique Window Systems
Leicester
01.2021 - 01.2023
  • Led and developed a team of 10 people through motivation, influencing, training, supporting, leading by example
  • Investigated customer complaints, managed customer satisfaction feedbacks and customer resolution strategies
  • Investigated trade sales debt reports, decision making in successful debts resolution, credit notes authorization
  • Raised and monitored all Non Conforming Reports (NCR) for underperforming departments
  • Chairing weekly meetings, presenting data to all company managers and directors
  • Key Achievements:
  • Reduced customer complaints by 70% within first year, as a result I got involved in company problem solving across departments
  • Chairing effectively and minute taking, providing clear leadership and direction to department managers
  • Improved internal communication across departments by 50% by implementing new strategies and procedures

Aerospace Buyer

VBC Group
Loughborough
01.2018 - 01.2020
  • Purchased all company's materials for key aerospace customers: Lufthansa, Rolls-Royce, Safran, MTU and Avio
  • Established strong commercial relationships with vendors based in European, USA, Asian and African markets
  • Deployed and monitored suppliers on time delivery in order to achieve a company target of 100%
  • As being a quick learner I took on more responsibility to learn and manage manufacturing process
  • Reporting to Quality Control Manager and assisting with screening process and approving new suppliers
  • Key Achievements:
  • Saved costs by 30% by introducing a new freight company, negotiated better price & improved service
  • Devised & optimized process for sample arrangements which increased efficiency by 50%
  • Secured 20% annual savings through discount negotiations

Business Development Consultant/PA

Upright Group
Leicester
01.2017 - 01.2017
  • Worked with clients such: Next, Red Bull, Absolut, Dr Martens, WHSmith, Costa Coffee, Goldsmiths, Bentley
  • Oversaw diverse creative portfolios providing exceptional client care to maintain brand loyalty
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency
  • Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement.
  • Key Achievements:
  • Designed and implemented new procedures and feedback system which increased efficiency and customer satisfaction

Expert Coordinator

Remploy
Leicester
01.2016 - 01.2016
  • Accelerated CQC case management process in order to maximized efficiency of £13m contract
  • Organised process based on matching candidates to inspections, ID badge production, inspections confirmation
  • Processed time-sheets, expenses, invoices, purchase orders, arranged hotels, trains & taxi bookings
  • Key Achievements:
  • Due to high standards and quality of work I was selected to support the Finance Department additionally
  • Developed solution model for better quality performance & reliability, reduced customer complaints by 50

Helpdesk Manager

Fluid Hygiene
London
01.2015 - 01.2015
  • Worked with clients such as: Carluccio's, Bills, Cote, Turtle Bay, Coast 2 Coast, Las Iguanas, Everyman cinema
  • Worked in complaints department and managed daily operations of 30 area managers across United Kingdom
  • Key Achievements:
  • Proposed a successful solution to a problem so the CEO of Carluccio's decided to continue relationship with Fluid
  • Recognition from Fluid Director for being excellent communicator and building strong relationship with customers

Store Manager

Harrods, The White Company
London
01.2010 - 01.2014
  • Provided world class customer service to VIP clients and celebrities such: David Beckham, Penelope Cruise
  • Exceeded targets by 10% with innovative up-selling techniques: top ATV was 40K and highest UPT was 49 units
  • Managed 20 employees and trained new hires on company inventory and health & safety procedures
  • Prepared daily deployment, staff briefings, banking, manager's reports, store transfers and refunds
  • Key Achievements:
  • Multiple recognition from Harrods Managing Director for excellent customer service skills and hardworking
  • Store of the Year 2013 reward for exceeding sale targets, leading team of 20, training, motivating & inspiring
  • Recognition from The White Company Retail Director for products innovation & improvements
  • Reducing daily refunds by 50% thanks to creativity and implementation of product improvements offered

Education

International Business -

Master of Business Administration
UK
2010

Marketing & Advertising -

Bachelor of Art
2006

Skills

  • Business Acumen - customer oriented, open-minded, focused on business strategy and corporate values
  • Customer Care - multiple recognition from Harrods Managing Director for excellent customer service skills
  • Effective Communication - works well with people at different levels & personalities
  • Teamwork - collaborated with and led colleagues on a complex projects to deliver them on time and within budget
  • Creativity - personal recognition reward from Retail Director for products innovation & improvement
  • Leadership -“Store Of The Year 2013” award for exceeding targets, leading team of 20, motivating & inspiring
  • Time Management- managed demanding schedule; studied an MBA full-time while working part-time
  • Decision Making -quick with making effective decisions based on best interest of the business and its customers
  • Problem Solving -implements a strategy and offers best solution to a problem, works well under pressure
  • Interpersonal skills - develops good relationships, treats others with respect, builds trust and support
  • Computer Skills -Microsoft Office suite, CRM, Oracle, Maximo, Sage, Window Designer

Certification

C-Level Stakeholder relationship Client/Vendor relations Project Management Supply Chain Management Emotional Intelligence Process Improvement Product Development Analytical skills Quality-oriented High level of accuracy Results-oriented Active listening Decision-making Problem Solving Adaptability& Confidentiality Collaboration, Key Account Professional Certificate, MTD Sales Training Specialists, ISM 2018

Timeline

Trade Sales Manager

Unique Window Systems
01.2021 - 01.2023

Aerospace Buyer

VBC Group
01.2018 - 01.2020

Business Development Consultant/PA

Upright Group
01.2017 - 01.2017

Expert Coordinator

Remploy
01.2016 - 01.2016

Helpdesk Manager

Fluid Hygiene
01.2015 - 01.2015

Store Manager

Harrods, The White Company
01.2010 - 01.2014

International Business -

Master of Business Administration

Marketing & Advertising -

Bachelor of Art

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Joanna Cupal