Joanna Catterall

Established a floral design business specialising in artificial arrangements.

• Streamlined customer order fulfilment through efficient management of floral design workflow.
• Supported business continuity by managing cash flow and payment accuracy.
• Enhanced customer engagement by updateing stock levels and revitalising website and social media presence.

• Responded to written tickets for technical difficulties within COVID NHS app.
• Handled NHS Digital COVID app support queries through ticket-based correspondence.
• Met quality and relevance targets while answering volume of tickets.
• Achieved customer feedback scores by delivering clear, accurate written responses.

• Provided mobile beauty treatments in clients’ homes and businesses daily.
• Prepared treatment areas, sanitised tools, and followed hygiene routines carefully.

• Assisted beauty department customers with product questions and purchase decisions.
• Supported daily beauty floor queries to keep service moving smoothly.
• Drove sales by recommending suitable beauty products to customers.

• Serves customers while answering product questions and offering buying guidance.
• Replenishes stock and keeps shelves tidy during routine checks.
• Works in busy, challenging environments while maintaining service speed and accuracy.

• Served customers and answered questions about menu items and preferences.
• Prepared food orders promptly following kitchen standards and portion guidance.
• Mentored new staff through on-the-job coaching and simple shift routines.