Joanna Beeching

Optimised delivery of scheduled courses to maximise learner success opportunities.

• Established an effective team culture focused on shared vision and objectives.
• Implemented ongoing training programmes, ensuring up-to-date product knowledge within the team.
• Directed resource planning efforts, aligning team activities with scheduling priorities.
• Reviewed course schedules for compliance with commercial requirements and efficiency standards.
• Collaborated with RFMs to enhance tutor utilisation, improve relationships with faculty and fulfil recruitment plans.
• Ensured accurate capture of critical information for informed decision-making and reporting.
• Cultivated strong partnerships with other teams to uphold service level agreements.

Established and maintained a focused and effective team.

Operated training programmes for new and existing employees.

Engaged team with individual and business goals.

Cascaded information on performance metrics and KPIs to the team.

Ensured up-to-date product knowledge within the team.

Produced staff rota, ensuring adequate coverage.

Completed cyclical HR activities, including goal setting and performance reviews.

Participated in recruitment processes as required.

• Efficiently scheduled courses while adhering to service level agreements for key clients.
• Minimised external room hire costs through a comprehensive scheduling approach.
• Collaborated with centre managers to align tutor workloads with business needs.
• Identified opportunities for national course merges and coordinated actions with client teams.
• Assessed subject coverage gaps, matching them with progression opportunities for tutors.
• Provided critical problem-solving support as a primary contact for the LondonScheduling Team.
• Monitored processes, identified improvement opportunities.

Guaranteed compliance of all claims with legal standards while overseeing accurate information capture by team