Joann Martin
Belfast,Antrim
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
45
45
years of professional experience
Work history
Committee Staff Liaison Officer (CSLO)
Court Credit Union
Belfast
1998.02 - Current
- Managed conflicts effectively to maintain harmonious work environment.
- Facilitated dialogue for better decision making.
- Worked closely with management teams-enabled effective strategic planning.
- Enhanced client satisfaction by providing timely updates on ongoing projects.
- Developed strong professional relationships with clients, secured trust and loyalty.
- Coordinated meetings between stakeholders, improved communication and understanding.
- Provided detailed reports on project progress, aided transparency and accountability.
- Built rapport quickly with new clients for positive first impressions.
- Managed sensitive information professionally to uphold confidentiality standards.
Apprentice hairdresser
Hair Traffic
Glengormley
1981.06 - 1982.04
- Performed deep conditioning treatments, improving the health and appearance of clients' hair.
- Sustained cleanliness of salon, enhancing overall client experience.
- Assisted senior stylists with complex hairstyles to ensure customer satisfaction.
- Improved customer satisfaction by providing friendly and attentive service.
- Greeted customers warmly upon arrival, establishing a welcoming environment in the salon.
- Facilitated communication between stylists and customers for seamless service delivery.
- Handled booking appointments efficiently to optimise stylist schedules and maximise revenues.
Education
GCSEs -
Belfast Model School for Girls
Belfast Skills
- Tactful communication
- Multicultural sensitivity
- Proactive attitude
- Sensitivity towards confidentiality
- Report-writing
- Understanding of GDPR
- Excellent written and verbal communication
- Resilience under pressure
Timeline
Committee Staff Liaison Officer (CSLO)
Court Credit Union
1998.02 - Current
Apprentice hairdresser
Hair Traffic
1981.06 - 1982.04
GCSEs -
Belfast Model School for Girls