Joann Hainey

• I am Enthusiastic and caring school support worker at the moment with hands-on experience working with children in a primary school environment as a Dining Supervisor.
• Skilled at building positive relationships with pupils, supporting their wellbeing, and ensuring a safe and inclusive environment.
• I am eager to apply my experience, patience, and dedication to learning in a Teaching Assistant role to support pupils’ academic and social development.
• I have a lot of communication within the school with both children and staff.
• I have the ability to manage behaviour and maintain a safe, positive environment
• Experience supporting pupils during unstructured times (lunch and play)
• Basic knowledge of safeguarding and child protection procedures
• Team player, flexible, and proactive , patient, approachable, and encouraging

Professional Experience Dining Supervisor , Beith Primary School - August 2024 – Present

• Supervising children during lunchtime, ensuring a safe and calm environment, helping with all their needs from cutting food to giving comfort when they are upset and talking and listening to them/
• Encourage positive behaviour, social interaction, and inclusion among pupils.
• Respond to first-aid incidents or minor issues as required, following school policies.
• Liaise with teaching and support staff to address any concerns or individual pupil needs.
• Model positive behaviour and communication to help pupils develop social skills.

Extra Duties that I have taken on recently ; Helping on playground duty, assisting staff with activities, etc.)

• Organising service users personal laundry, labelling when required.
• Washing, drying, folding and distribution of garments , bedding etc.
• Making up beds and general cleaning in service users bedrooms.
• Communicating with the service users and treating them with a friendly manner and a reassuring smile,
• I have done many online courses including first aid, food hygiene, infection control, health and safety diet and nutrition, coshh and moving and handling which I have certificates for.

I have my PVG in place for my current job with working with vulnerable adults.

I love the care aspect of my job but would love to work with children as this my passion.

• Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
• Liaised with potential customers to determine needs and provide recommendations.
• Employed successful sales and upselling techniques to increase average sale amount.
• Received, processed and organised deliveries within tight deadlines.
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Liaised with customers to determine needs, provide recommendations and upsell services.
• Processed cash and card payments during busy shopping periods to minimise customer waiting times.
• Promoted sales and special offers for discounts and merchandise options.
• Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
• Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records.
• Directed patrons to specific store departments, product locations and promotional displays to support stock availability.
• Processed incoming stock to maintain accurate inventory records and organized stock room.

• Understood warehouse product placement, enabling efficient picking and packing services.
• Consistently complied with workplace health and safety measures to minimise operational risk.
• Participated in meetings with warehouse teams to resolve queries and issues.
• Accurately followed verbal and written directions.
• Memorised essential product data, ensuring accuracy in warehouse duties.
• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Recognised and reported defective material and equipment to warehouse supervisor.
• Maintained cleanliness and organisation of warehouse to support smooth workflow.
• Cleaned and maintained warehouse in compliance with safety standards.
• Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
• 
  

• Purchasing materials and replenishing stock
• Managing staff and having daily meeting on daily tasks and planning weekly work loads
• Helping customers with their choices and working with them to design their perfect logo/leaflet etc.
• Handling money and card payments and cashing up nightly, banking and paying wages
• Delivered innovative marketing campaigns through email and social media.
• Designed printed brochures, banners and signs, with unique designed branding
• Printing all stationery and brochures/leaflets/business cards
• Vinyl graphics designed, cut and applied to signs and vehicles
• Submitted design ideas to plan projects with customers
• Designed visual images fit for brief, going above and beyond client expectations.
• Managed deadlines to deliver finalised customer needs in a timely manner.

• Swept and mopped floors in laundry areas and cleaned sorting tables with disinfectant to maintain clean work areas.
• Loaded and unloaded washers and dryers, observing correct operating instructions.
• Utilised chemicals following procedure and stored properly after use to prevent accidents.
• Sorted laundry into appropriate piles based on type of laundry, weight of fabric and soiling level.
• Unloaded and folded clean laundry from dryers and stored in appropriate areas.
• Provided customer service to residents and visitors by being courteous at all times.
• Checked all laundry after washing, examining articles for tears, holes and missing buttons.
• Moved loads between machines, operated ironing equipment and folded laundered items.
• Adhered to safety practices to decrease laundry-related accidents.
• Applied specific treatments to handle different types of stains.
• Collected soiled linens and clothing and delivered clean loads by using carts.
• Used different types of machines to complete laundry loads.
• Communicated laundry equipment maintenance and upkeep issues to maintenance personnel.
• Offered orientation and training to new staff to help with familiarisation to company policies and processes.
• Identified areas needing improvement and recommended possible solutions to increase efficiency of laundry services.

• Working with a team on a line creating dresses/jackets.. garments from material
• Thoroughly inspecting final garment to determine the finished garment is of a high standard to be passed to the customer
• Liaised with team to fix any problems in the garment
• Final press of the garment ready for distribution
• Working to deadline and to a high standard

• Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
• Picked orders to meet productivity targets.
• Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
• Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
• Cleaned and maintained warehouse in compliance with safety standards.
• Working as a team to ensure things are done on time and despatched on a timely fashion
• Recognised and reported defective material and equipment to warehouse supervisor.
• Consistently complied with workplace health and safety measures to minimise operational risk.
• Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
• Maintained cleanliness and organisation of warehouse to support smooth workflow.
• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
• Transferred materials weighing up to 10kg above head using safe manual lifting techniques.
• Accurately followed verbal and written directions.
• Picked orders to reach Key Performance Indicator (KPI) targets.
• Selected, stored and used appropriate equipment to perform picking and packing tasks.
• Pricing ticketing to products in preparation for transport into shops