Summary
Overview
Work History
Education
Skills
Timeline
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Joana Sousa

London

Summary

A highly motivated and adaptable individual with a long history of excellent customer service in Portugal, seven years of work experience in the United Kingdom, and just under three years as a Health and Social Care student at Anglia Ruskin University seeking a new career challenge.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Experienced working in team environments. Reputation for being detail-oriented and willing to learn new things.

Transferable skills gained from degree and work experience include effective communication, leadership, problem-solving, multi-tasking, critical thinking, and computer literacy. Seeking a role where can learn and further develop IT skills and acquire experience in Data Entry Systems.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Nursery Assistant

Busy Bees Nurseries Lda
05.2022 - Current
  • Provided children in various age groups with high-quality physical, emotional, social, and intellectual care that guarantees a stable foundation, equality of opportunity, and collaboration with parents.
  • Weekly implementation of teaching and learning plans based on the Statutory framework for the Early Years Foundation.
  • Actively promoted and supported the safeguarding of children in the workplace ensuring policies and procedures were followed at all times.
  • Promoted a high-quality environment to meet the needs of individual children from differing cultures and religious backgrounds, and stages of development.
  • Coordinated age-appropriate activities to enhance learning development, including art, music, and physical pursuits.
  • Recorded daily data and incidents in alignment with company reporting requirements.
  • Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
  • Offered tailored assistance to children with special needs, determining inclusive learning opportunities.

Retail Sales Advisor

H & M Hennes & Mauritz AB
London
01.2019 - 04.2022
  • Achieved and exceeded weekly and monthly membership sign-up targets, while up-selling products, increasing sales by 10%.
  • Monitored display stock levels, replenishing for the consistently well-stocked sales floor.
  • Unpacked deliveries quickly to maximise customer sales opportunities.
  • Prepared invoices for customers with large orders or special sales types.
  • Explained establishment policies to customers and offered advice on selections.
  • Identified discrepancies in stocks through regular inventory management.
  • Completed purchases with cash, credit, and debit payment methods, providing customer receipts for reference.
  • Answer incoming calls on the shop floor and assist customer service by doing stock checks for customer enquiries.
  • Totalled bills using maths skills and maintained accuracy till count.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.

Flight attendant / Cabin Supervisor

Crewlink Ireland Ltd
01.2016 - 10.2019
  • Managed a team of flight attendants during a flight ensuring that health and safety procedures and exceptional customer service were provided at all times
  • Responsible for the cabin crew's pre-departure briefing meeting discussing any passenger's special mobility and dietary needs as well as a first-aid emergency scenario
  • Inspected the interior of the aircraft before, during, and after flights to make sure emergency equipment was in place.
  • Demonstrated safety procedures and equipment to passengers, and supported passengers through emergency scenarios for safe outcomes.
  • Administered first aid for passengers experiencing medical emergencies.
  • Prepared and submitted flight reports regarding issues or concerns to management.
  • Attended workshops and training sessions in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Offered personalised assistance to pregnant, elderly, and passengers with disabilities.
  • Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
  • Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
  • Handled special needs of children, elderly and individuals with disabilities.
  • Maintained calmness and composure during emergencies.
  • Promoted and sold duty-free goods to passengers.
  • Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.

Education

Bachelor of Science - Health and Social Care

Anglia Ruskin University London
London
09.2019 - 07.2022

Cabin Crew Boeing 737-800 series Training Programme, Initial with First Aid, Conversion, Customer Experience, and Sales Training -

Crewlink Ireland Ltd
Stansted
10.2016 - 12.2016

Skills

  • Creativity
  • Leadership
  • Teamwork
  • Excellent customer service
  • Good communication
  • Problem-solving
  • Critical thinking
  • Multi-tasking
  • Organisation
  • Adaptability to new environments
  • Self-motivated
  • Credit and debit processing
  • Detail-orientated
  • Word processing, fast typing skills

Timeline

Nursery Assistant

Busy Bees Nurseries Lda
05.2022 - Current

Bachelor of Science - Health and Social Care

Anglia Ruskin University London
09.2019 - 07.2022

Retail Sales Advisor

H & M Hennes & Mauritz AB
01.2019 - 04.2022

Cabin Crew Boeing 737-800 series Training Programme, Initial with First Aid, Conversion, Customer Experience, and Sales Training -

Crewlink Ireland Ltd
10.2016 - 12.2016

Flight attendant / Cabin Supervisor

Crewlink Ireland Ltd
01.2016 - 10.2019

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Joana Sousa