Joana Oleskeviciute
Belfast,Antrim
Summary
During 10+ years working in customer service I have gained valuable experience and sharpened communication, attention to detail, time management and problem-solving skills. I am enthusiastic, driven and motivated to learn while constantly engaging in new areas.
I would love the opportunity to share this journey and vision with you and to contribute to the success of your company. Thank you for considering my application, and I look forward to the possibility of working with you.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
NOC engineer
Fibrus Networks Ltd
Belfast, Antrim
05.2022 - Current
- Provided 3rd line technical support to clients in relation to Nokia FX equipment and network issues, demonstrating excellent customer-centric approach.
- Demonstrated ability to explain complex topics and help others learn while mentoring and providing technical guidance to junior team members.
- Developed strong analytical and problem-solving skills by monitoring alarm systems (Nagios, Icinga, AMS, Eero insights), analysing data, identifying patterns, looking for potential network threats, and taking proactive steps to resolve them.
- Gained a strong understanding of technology and networking principles while provisioning and troubleshooting on ONT, Router, and Eero network systems.
- Accumulated experience in using various software tools to manage and monitor systems, demonstrating adaptability and a willingness to learn new technologies.
- Liaised with field engineers, network engineers, and stakeholders to respond and manage outages, along with sending notifications to customers and business partners.
Sales specialist
Vodafone UK
Belfast, Antrim
04.2021 - 05.2022
- Processed customer payments and set up direct debits for long-term service contracts.
- Achieved and exceeded sales targets while upselling various company's products: mobile phones, tablets, watches, broadband, and SIM plans.
- Maintained excellent knowledge of industry trends in line with client growth across all products and services.
Shift leader
Caffe Nero
Belfast, Antrim
11.2019 - 04.2021
- Thrived in busy periods and a fast-paced environment, effectively prioritizing tasks and managing time to ensure high customer satisfaction.
- Effectively managed inventory and resources, demonstrating strong analytical and problem-solving skills to optimize efficiency and minimize waste.
- Consistently delivered exceptional customer service, building rapport, effectively understanding client needs and offering creative solutions to challenges.
Customer Care Advisor
Cisco
Belfast, Antrim
04.2018 - 11.2019
- Served as the primary point of contact for business clients, effectively addressing their inquiries and providing high-standard technical support with a focus on customer satisfaction.
- Gained strong problem-solving and collaboration skills while effectively escalating complex issues and ensuring seamless communication between departments to achieve optimal results.
- Developed excellent communication and interpersonal skills by interacting with clients on the phone and by email, actively listening to their needs, and providing effective solutions to their technical queries.
Building Architect
UAB Zemes Pletra
Vilnius, Lithuania
11.2016 - 02.2018
- Liaised effectively with cross-functional teams to integrate technical considerations into architectural solutions, demonstrating an understanding of the interplay between beauty, functionality, and structure.
- Produced, modified, revised and remodelled designs to comply with client requests using 3D modelling software (AutoCAD, ArchiCAD, Revit) to help clients visualise the outcome.
- Drafted detailed architectural and technical designs for residential and commercial properties, demonstrating accuracy.
- Reduced project timelines with efficient planning and execution of 20+ various architectural projects: monuments, commercial buildings, residential quarters, and retail buildings.
Freelance Architect
Self-employed
Vilnius, Lithuania
09.2004 - 11.2016
- Developed strong visual design skills and proficiency in AutoCAD/ArchiCAD, creating visualizations, blueprints, and 3D models.
- Acquired valuable project management experience, overseeing projects from initial concept to final delivery, ensuring adherence to deadlines and client expectations.
- Gained a keen eye for detail and a strong understanding of specifications and industry standards to ensure project success.
- Improved communication and interpersonal skills by effectively interacting with vendors and contractors.
Graphic designer
Word of Life Fellowship
Vilnius, Lithuania
09.2009 - 09.2013
- Successfully executed and delivered a wide range of design projects, demonstrating creativity, awareness of current trends, and meeting deadlines while exceeding client expectations.
- Using Adobe Creative Suite (Photoshop, InDesign) prepared visually compelling designs across digital media, and for print: posters, brochures, booklets, flyers, t-shirts, and books.
- Maintained a high level of quality control and attention to detail throughout the design process, ensuring accuracy and consistency in all creative deliverables: publications, typography, advertising posters and videos.
- Proactively researched and analysed industry trends, incorporating new ideas and best practices to enhance creativity and innovation.
- Collaborated effectively with stakeholders and senior management to plan and execute successful events, demonstrating strong organizational skills.
- Utilized strong planning and logistical skills while ensuring seamless execution and contributing to positive experiences for attendees.
Senior Customer Support Specialist
Vilnius City Municipality
Vilnius, Lithuania
09.2004 - 09.2007
- Conducted research and analysis by gathering, interpreting, and applying technical information to project specifications
- Gained experience in customer support, effectively addressing client inquiries and providing clear and concise information regarding project documentation.
- Developed strong communication and interpersonal skills through diverse client interactions, providing support both remotely and in person.
- Collaborated with various stakeholders and external partners to ensure seamless conditions for project coordination and integration.
Education
Bachelor's Degree in Engineering Architecture - Architecture
Vilnius Gediminas Technical University
Lithuania 09.2000 - 07.2004
Skills
- Creative thinking
- Attention to details
- Communication
- Analytical-thinking
- Time management
- Client-Focused approach
- Email administration
- Problem-solving
- Call centre experience
- Live chat support
- Active listening
Certification
HTML, CSS and JavaScript (February 2024) - IT Carrier Switch
OCN4 Community Interpreting (December 2020) - Flex Language Services
Affiliations
- Traveling and experiencing different cultures, learning new languages, volleyball, paddle boarding, reading, drawing.
Timeline
NOC engineer
Fibrus Networks Ltd
05.2022 - Current
Sales specialist
Vodafone UK
04.2021 - 05.2022
Shift leader
Caffe Nero
11.2019 - 04.2021
Customer Care Advisor
Cisco
04.2018 - 11.2019
Building Architect
UAB Zemes Pletra
11.2016 - 02.2018
Graphic designer
Word of Life Fellowship
09.2009 - 09.2013
Freelance Architect
Self-employed
09.2004 - 11.2016
Senior Customer Support Specialist
Vilnius City Municipality
09.2004 - 09.2007
Bachelor's Degree in Engineering Architecture - Architecture
Vilnius Gediminas Technical University
09.2000 - 07.2004
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