Joana Judas
Cheltenham,UK
Summary
As an experienced customer service assistant and bar team member, I have consistently worked under pressure to meet customer needs, demonstrating strong communication skills even in challenging situations. I am customer-focused, proactive, and accustomed to performing physically demanding tasks. Currently seeking a second job with flexible hours that will complement my current position and allow me to further develop my skills.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Yard hand
Emma Bishop Racing
Cheltenham, Gloucestershire
09.2024 - Current
- Mucking out stables.
- Handling daily horse care and grooming tasks.
- Keeping yard areas clean, tidy and clear of waste and hazards.
- Collaborating with team members for efficient task completion.
Costumer Service Team Leader
Paddy Power
Cheltenham, Gloucestershire
05.2023 - 08.2024
- Supported customers with bet explanations and payouts during racing events.
- Maintained accurate cash handling practices while efficiently serving customers.
- Managed workflow to continuously exceed quality service goals.
- Guided incoming staff through customer support tasks and product details.
- Managed challenging customer interactions calmly and professionally.
Customer Service Assistant
Britbet
Cheltenham Racecourse, UK
03.2022 - 08.2024
- Supported customers with bet explanations and payouts during racing events.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Prioritised tasks during busy periods for maximised productivity.
- Executed cashing up procedures post-race day.
Bar Team Member
The Abbey - Stonegate Pubs
Gloucester, UK
02.2020 - 06.2022
- Delivered high standards of customer service by efficiently handling bar tasks.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Maintained cleanliness and orderliness of bar area for optimal work environment.
- Worked in a fast-paced setting to meet all service demands.
Education
Bachelor of Science - Equestrian Sports Science
Hartpury University
09.2019 - 06.2023
Bachelor of Business Administration - Economics
Lisbon School of Economics And Management
09.2008 - 06.2014
Skills
- Time management
- Physically fit
- Driving licence holder with own vehicle
- Adaptable
- Proactive
Languages
English
Fluent
Portuguese
Native
Affiliations
- Travelling, attending equestrian events, watching films.
References
References available upon request.
Timeline
Yard hand
Emma Bishop Racing
09.2024 - Current
Costumer Service Team Leader
Paddy Power
05.2023 - 08.2024
Customer Service Assistant
Britbet
03.2022 - 08.2024
Bar Team Member
The Abbey - Stonegate Pubs
02.2020 - 06.2022
Bachelor of Science - Equestrian Sports Science
Hartpury University
09.2019 - 06.2023
Bachelor of Business Administration - Economics
Lisbon School of Economics And Management
09.2008 - 06.2014
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