Joana Judas
Cheltenham,UK
Summary
As an experienced customer service assistant and bar team member, I have consistently worked under pressure to meet customer needs, demonstrating strong communication skills even in challenging situations. I am customer-focused, proactive, and accustomed to performing physically demanding tasks. Currently seeking a second job with flexible hours that will complement my current position and allow me to further develop my skills.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Yard hand
Emma Bishop Racing
Cheltenham, Gloucestershire
2024.09 - Current
- Mucking out stables.
- Handling daily horse care and grooming tasks.
- Keeping yard areas clean, tidy and clear of waste and hazards.
- Collaborating with team members for efficient task completion.
Costumer Service Team Leader
Paddy Power
Cheltenham, Gloucestershire
2023.05 - 2024.08
- Supported customers with bet explanations and payouts during racing events.
- Maintained accurate cash handling practices while efficiently serving customers.
- Managed workflow to continuously exceed quality service goals.
- Guided incoming staff through customer support tasks and product details.
- Managed challenging customer interactions calmly and professionally.
Customer Service Assistant
Britbet
Cheltenham Racecourse, UK
2022.03 - 2024.08
- Supported customers with bet explanations and payouts during racing events.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Prioritised tasks during busy periods for maximised productivity.
- Executed cashing up procedures post-race day.
Bar Team Member
The Abbey - Stonegate Pubs
Gloucester, UK
2020.02 - 2022.06
- Delivered high standards of customer service by efficiently handling bar tasks.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Maintained cleanliness and orderliness of bar area for optimal work environment.
- Worked in a fast-paced setting to meet all service demands.
Education
Bachelor of Science - Equestrian Sports Science
Hartpury University
2019.09 - 2023.06
Bachelor of Business Administration - Economics
Lisbon School of Economics And Management
2008.09 - 2014.06
Skills
- Time management
- Physically fit
- Driving licence holder with own vehicle
- Adaptable
- Proactive
Languages
English
Fluent
Portuguese
Native
Affiliations
- Travelling, attending equestrian events, watching films.
References
References available upon request.
Timeline
Yard hand
Emma Bishop Racing
2024.09 - Current
Costumer Service Team Leader
Paddy Power
2023.05 - 2024.08
Customer Service Assistant
Britbet
2022.03 - 2024.08
Bar Team Member
The Abbey - Stonegate Pubs
2020.02 - 2022.06
Bachelor of Science - Equestrian Sports Science
Hartpury University
2019.09 - 2023.06
Bachelor of Business Administration - Economics
Lisbon School of Economics And Management
2008.09 - 2014.06