Summary
Overview
Work History
Education
Skills
Certification
Socialising
Additional Information
Timeline
Generic

Joan Nakaweesi

London

Summary

Dedicated Administrative Assistant with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Support Agent

Premium Tours Iceland Limited
09.2023 - Current
  • Utilizing CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
  • Monitoring system performance to identify potential issues.
  • Managing high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
  • Handling customer inquiries and suggestions courteously and professionally.
  • Answering customer telephone calls promptly to avoid on-hold wait times.
  • Creating user accounts and assigning permissions.

Chef De Partie

Roka
09.2021 - 05.2023


  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Sanitized all counters properly to prevent food-borne illness.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Operated all kitchen equipment safely to prevent injuries.
  • Assisted in staff training, developing strong teamwork and consistency in dish preparation.

Administrative Assistant

Chartered Accountancy London
05.2020 - 08.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Education

Bachelor of Science - Marketing

University of Plymouth
United Kingdom
07.2019

Extended Diploma in Business

Tower Hamlets College
London
07.2015

Skills

  • Report creation
  • Staff education and training
  • Collaborative Team Player
  • Complaint Handling
  • Product Promotion
  • Help Desk Support
  • Active Listening
  • CRM Software
  • Analytical and Methodical
  • Research
  • Microsoft Office
  • Customer Communication and Empathy
  • Coordination
  • Payment Processing
  • Minute Taking
  • Call Management

Certification

  • Adobe Certified Intermediate, Photoshop
  • Wordpress
  • Microsoft Office

Socialising

Actively seek out opportunities to connect with people, such as attending community events and fundraising.

Additional Information

References available upon request

Timeline

Customer Support Agent

Premium Tours Iceland Limited
09.2023 - Current

Chef De Partie

Roka
09.2021 - 05.2023

Administrative Assistant

Chartered Accountancy London
05.2020 - 08.2021

Bachelor of Science - Marketing

University of Plymouth

Extended Diploma in Business

Tower Hamlets College

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Joan Nakaweesi