Joan Jones

A dynamic and self-motivated Leader who thrives on new challenges combined with an exceptional level of commitment to achieving excellence: Experience of all levels of Team management, and as an individual, having proven organisational abilities and interpersonal skills. I am a confident communicator accustomed to self-motivating working and with all levels of personnel, from senior managers to front line team members. Self-initiative enables me to deliver the highest quality of work whilst maintaining a level of flexibility, empathy, enthusiasm and a sense of fun Focused and Passionate Key skills: - Extensive Contact Centre Management background at varied levels and across a variety of channels including digital and social media Significant Experience working in a high-volume fast changing customer focused environment, within budget. Strong people management skills in leading a large operation of FTE 350+, across m3Contenents , Ensure the Operation has the necessary resources through to the Scheduling of Recruitment and engagement/inductions at all levels Engaging and communicative leader comfortable on giving feedback around business trends, risks, issues, and opportunities. Excellent interpersonal, leadership, motivation and planning skills based on up-to-date knowledge of operational processes which would give me the ability to develop and implement a business plan, ensuring any contact centre could achieve the organization's strategic objectives. Excellent organisational skills, balancing demands and priorities whilst working under pressure to tight deadlines Proven experience within Continuous Improvement. driving and monitoring strategies to generate incremental change, constant review of all work processes and policies to improve service and quality standards together with identifying opportunities to meet and exceed performance targets. Fully manage the end-to-end resolution for all customers and complaints Leader of managers and their performance, constantly focused on development, coaching and Training, whilst motivating, to maximising performance and efficiency in line with business policies and procedures to all performance targets for all direct line reports Scheduling of Recruitment and engagement/inductions at all levels Dedicated and organised Operations Manager and effective leader with over [Number] years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.