Joan Chima
Project manager
Summary
I successfully drive and implement the organization's core strategy via change management, digital transformation, business process improvement to customer journeys and software development life cycle (SDLC) projects using Agile (Scrum/Kanban) and Waterfall methodologies. Adept at leading and communicating the delivery of lifecycle projects with both technical and non-technical crossfunctional stakeholders within allocated budget and time.
Overview
12
12
years of professional experience
Work History
Project Manager
Future Education Holding
09.2022 - Current
- Lead collaboration with project sponsors and cross-functional teams to develop robust project execution plans and documentation with defined scope, deliverables, and timelines within the approved budget and allocated resources
- Negotiate the onboarding of key resources that help achieve project completion with zero budget overruns
- Proactively negotiate and manage project dependencies versus risks and quality management with key stakeholders whilst implementing bespoke strategies to mitigate potential roadblocks
- Fostering strong relationships with both internal and external stakeholders including third-party vendors, which serves as a springboard for leading effective steering boards and weekly project evaluation workshops throughout the project lifecycle
- Present regular management information (MI) reports to the executive leadership team on the status of projects, identifying achievements, risks captured on the RAID log, gaps to implementation, business readiness, transition plans, and recommendations for improvement
- Work collaboratively with implementation teams to support go-live activities and seamless transition whilst contributing to continuous improvement in post-go-live workshops
- Provide leadership to the scrum team in the design, development, and adaptation of the MVP delivery strategies and subsequent sprints on a web application project in line with changing requirements
- Managing exceptions and changes in projects and programs via a robust evaluation of the proposed change and communicating to all relevant stakeholders its impact and how changes are being made to realign with the strategic objectives.
PMO Analyst
Tritek Consulting
08.2023 - 12.2023
- Drafted progress reports for senior management and relevant stakeholders, effectively communicating project outputs and outcomes
- Supported project leads in financial management, maintaining accurate financial data and ensuring timely submission of claims
- Monitored project performance, reporting on outputs, outcomes, and benefits to ensure alignment with project goals
- Tracked project finances, resource allocation, and budget adherence
- Apply the PMO strategy and operating model to projects and programmes, using agile and PRINCE2 methodologies to produce reports, and work with the information managers (PMO) to develop templates.
Project Manager
Guaranty Trust Bank Plc
07.2019 - 10.2022
- Developed plans and led implementation strategies to drive standardization and change management processes across multiple programs, leading to an annual cost saving of over £206,000
- Coordinated the review and implementation of an improved customer journey touchpoint lifecycle, which reduced customer churn by over 65%
- Presented management information (MI) reports to senior management and cross-functional Change Implementation Boards (CIB) on the status of project KPIs, existing and perceived risks and possible mitigants towards the implementation of approved change requests
- Proactively led communication with senior management and other cross functional stakeholders whilst partnering with the relevant business Units to ascertain change impacts, ensuring that relevant training needs were met to support seamless transition
- Coordinated the implementation of a CRM system for the sales team, involving significant changes to the managed service process, sales processes, and workflows
- Resulting in a 20% increase in sales productivity, and a 30% improvement in conversion rate
- Grew a network of digital banking agents from 0 to 5,000+ active members, independently handling communications and stakeholder engagement, fostering positive relationships, and enhancing project and sustainability practice understanding
- This increased the QTP average monthly transaction value by 500% in 6 years due to the rapid expansion of the agent network.
Project Support Officer
Guaranty Trust Bank Plc
05.2013 - 06.2019
- Provided comprehensive administrative support to project managers and project teams, including scheduling meetings, organizing travel arrangements, preparing project-related documents, and maintaining project records
- Led the project planning and execution for process improvement programmes for transaction services with contractors and vendors
- This cut down the enterprise transaction cost handling by 15% within 2 years and gave rise to further automation upgrades
- Implemented the CRM transformation project which led to a 20% improvement in turnaround time to develop relevant management information reports
- Assisted the project manager in maintenance of project schedules, milestones, and critical paths
- This led to proactive identification of potential risks which I developed and applied immediate mitigants to avoid potential project delays
- Developed monthly reports, providing the senior management with dashboards, and status updates for project stakeholders, budget utilization, and resource allocation
- Fostered effective stakeholder engagement and collaboration among project team members, stakeholders, and external partners, facilitating workshops, and other collaborative sessions to ensure alignment, and drive decision-making.
Project Support Officer
Federal Medical Centre
10.2011 - 04.2013
- Responsible for the implementation of specific projects in collaboration with clinical units; leadership teams, focusing on collaborating with corporate areas to manage the delivery of their PQP (Patients, Quality & Productivity) improvement programs and helping clinical areas to manage the delivery of their clinical strategies as part of the organization's future-10 strategy
- Engage with clinical and managerial stakeholders to support, develop, agree, maintain, and implement roll-out plans, reporting key milestones and escalating slippages and other issues where necessary
- Worked closely with the various Project Leads, Clinical, Operational Managers, and staff to ensure the various projects progressed effectively
- Agree and maintain an effective communication plan, in conjunction with other teams, to ensure that all stakeholders are fully informed and engaged in the changes that need to be implemented
- Ensured there were regular documented meetings of the project delivery team in line with the project plan
- Attend / chair and document meetings as appropriate advising and reporting on all items relating to the program and individual projects
- Supported the preparation and delivery of information and findings of projects to clinical and executive teams, using appropriate communication mediums such as presentations, workshops, and written reports to enable participants to see the root cause of the problem and identify potential solutions.
Education
MSc. Project Management -
Leeds Beckett University
01.2023
Environmental Biology -
Imo State University
01.2011
Skills
- Jira
- Trello
- Confluence
- Microsoft Office suite
- Share-point
Affiliations
Association for Project Management (APM), 2023
Timeline
PMO Analyst
Tritek Consulting
08.2023 - 12.2023
Project Manager
Future Education Holding
09.2022 - Current
Project Manager
Guaranty Trust Bank Plc
07.2019 - 10.2022
Project Support Officer
Guaranty Trust Bank Plc
05.2013 - 06.2019
Project Support Officer
Federal Medical Centre
10.2011 - 04.2013
MSc. Project Management -
Leeds Beckett University
Environmental Biology -
Imo State University