Joan BDurkin

My name is Joan but I prefer to be called Jo. I am a mother of 3 children and I am 48 years of age. I am a very
active person always out walking my dogs and enjoying the fresh air at the same time.
My present career is with Merseyrail and based at Liverpool Central and have been there for 3 years so far
and have enjoyed every minute carrying out numerous jobs which include a Station Assistant in In the work
place.Carrying out Excess on the Zebra/Star mobile to increase revenue in regards to our recovery plan.I am
at present carrying out interventions at the gateline assisting passengers to decrease accidents on our
station in line with our KPI,s.At present i am a Station Retailer working at Liverpool Central M2GO were i have been since 2022.

• Handled customer queries, ensuring swift resolution.
• Increased sales through proactively engaging with passengers at the POS.
• Ensured customer satisfaction by providing excellent service,i have won a Safety award within Merseyrail too.
• I am converse with Journey planner , issuing Advanced purchase tickets and also rebooking them if needed .
• Issuing Trios, railpass ,TT passes.
• Liverpool Central is a busy station and with this comes a great indepth knowledge of all different types of ticket issuing which i am happy with carrying out.

Station Assistant
Merseyrail, Liverpool
Station Assistant.Comms Champion for the staff engagement surveys,Star
Mobile ticketing system Operative.Presently Customer intervention assistant