JOAKIM KOPONEN
Amersham,Buckinghamshire
Summary
Dynamic and motivated psychology graduate with expertise in HR and recruitment support with relevant experience in data analysis, both qualitative and quantitative. Skilled in research and report writing, process improvement, and strategy development, consistently driving customer service excellence. Adept at communication and teamwork, with strong time management and adaptability skills.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Delivery Driver
Amazon Flex
Cardiff
2023.11 - 2024.12
- Managed time-sensitive deliveries while ensuring customer satisfaction.
- Maintained accuracy and care in handling packages.
Researcher and Data Analyst (Internship)
CNWL NHS Foundation Trust
London
2024.05 - 2024.07
- Reported directly to the Chief People Officer and senior management.
- Researched and analysed staff wellbeing, induction processes, and HR strategies.
- Produced an employee induction kit & presentation now used across the Trust.
- Helped establish a Community of Excellence for staff wellbeing by recruiting senior leaders.
- Contributed to developing a new staff strategy to improve efficiency and engagement.
Warehouse Operative
UPS
Cardiff
2022.09 - 2023.06
- Loaded/unloaded vehicles efficiently in a fast-paced environment.
- Operated industrial conveyor systems, ensuring safety compliance.
Warehouse Operative/Customer Assistant
Tesco
Amersham
2020.10 - 2021.03
- Supported stock management and assisted customers on the shop floor.
- Strengthened teamwork and service delivery skills.
Sales Assistant/Warehouse Operative
Screwfix
Amersham
2018.06 - 2020.02
- Delivered customer service and supported sales operations.
- Trained in all store functions to ensure smooth daily running.
Education
GCSE's -
Amersham School
Amersham, United Kingdom 2013.09 - 2018.06
A-levels -
Amersham School
Amersham, United Kingdom 2018.09 - 2020.03
Bachelor of Science with Honours - Psychology
Cardiff Metropolitan University
2021.09 - 2025.05
Skills
- HR project coordination & recruitment support
- Data analysis (qualitative & quantitative)
- Research & report writing
- Process improvement & strategy development
- Customer service excellence
- Communication & teamwork
- Time management & adaptability
References
Available upon request.
Interests
One of my hobbies when I was younger included Tae-Kwondo. I became a member of Bytomic Tae-Kwondo at 5 years old for just over a decade and made my way up through the ranks to become a First Dan black belt in 2014. I was one of the youngest in the company to reach this position at the time and held it for 4 years. I assisted my coach in teaching classes and was relied upon to run the warmup as well as running training drills for the lower grades whilst my coach was teaching the higher grades. I was expected to teach self-defence, set sparring, and pattern work. This experience taught me many essential skills for a workplace especially discipline, communication, and leadership. I was also a county tennis champion at my club in Buckinghamshire, I won a doubles tournament. It was a big achievement for me as I started playing tennis at an early age and never expected to reach that level of skill. It taught me how to work as a team and communication.
Accomplishments
- First Dan Black Belt (Tae-Kwondo) – Achieved at age 12; assisted in teaching and mentoring younger students.
- County Tennis Champion (Doubles) – Developed teamwork, communication, and competitive skills.
Languages
Italian
Intermediate
Finnish
Intermediate
English
Native
Affiliations
- Reading
- Competitive sports
- Travelling
Timeline
Researcher and Data Analyst (Internship)
CNWL NHS Foundation Trust
2024.05 - 2024.07
Delivery Driver
Amazon Flex
2023.11 - 2024.12
Warehouse Operative
UPS
2022.09 - 2023.06
Bachelor of Science with Honours - Psychology
Cardiff Metropolitan University
2021.09 - 2025.05
Warehouse Operative/Customer Assistant
Tesco
2020.10 - 2021.03
A-levels -
Amersham School
2018.09 - 2020.03
Sales Assistant/Warehouse Operative
Screwfix
2018.06 - 2020.02
GCSE's -
Amersham School
2013.09 - 2018.06