Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Joab Taylor

Pembroke Dock,Pembrokeshire

Summary

Highly skilled professional with a strong background in customer service and teamwork. Demonstrates excellent interpersonal skills, adaptability, and time management. Proven ability to provide exceptional service in fast-paced environments and collaborate effectively within diverse teams. Adept at problem-solving with analytical skills developed through academic projects and real-world experience. Technically proficient and quick to learn new systems with a bachelors degree in games design and development, aiming to leverage these strengths in a dynamic role that values autonomy and energy.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Bartender

Slug and Lettuce
Cardiff
03.2023 - 07.2024

I worked here alongside my university degree, with a large number of complex cocktail recipes and high paced environments in the centre of Cardiff. While part of a large team of 25+, putting guests first was the forefront of our service and making sure their requirements were met, meant that we had done our job right.

Front of house team member

Haven Holidays
Tenby, Pembrokeshire
02.2020 - Current

Before I went to university I worked here as a team member, however when COVID-19 arrived and team leaders were off quarantined I would fill in for them as a shift leader in charge of a team of 10+ on a shift and provide a fulfilling service to guests that would dine at our restaurant.

Since then I have returned each summer during university holiday periods and worked here as a bartender, food runner, floor member, and host with continuous tips and compliments for my service.

Groundskeeper

Haven Holidays
Tenby, Pembrokeshire
03.2020 - 03.2020

When COVID-19 forced restaurants to shut down, I was placed on the grounds team at kiln park with different team members for the month instead, during this role we worked in numerous weather conditions doing hard labour to make sure the park was keeping up to its high cleanliness standards.

Team member

Papa John's Pizza
Tenby, Pembrokeshire
02.2020 - 02.2020

Bartender

Red roses pub
Pembroke Dock, Pembrokeshire
11.2019 - 02.2020

As my first ever job I worked in the red roses pub where things were quiet one second, and then hectic the next, during this time I was the only worker on shift so I had to make sure I was creating an inviting atmosphere and keeping friendly with the guests in the pub, especially the regulars who saw it as their second home.

Supply teaching assistant

Pembroke Dock Community school
Pembroke Dock, Pembrokeshire
09.2018 - 09.2018

During my time in 6th form, I worked at Pembroke dock community school as work experience. I worked with kids of all age groups, this was a different environment for me however the teachers trusted me to manage classrooms and groups behaviour while focusing in on learning objectives while they weren't there. I also cultivated positive relationships with students, parents and staff too foster a supportive educational environment.

Education

Bachelor of Science - Computer game design and development

Cardiff Metropolitan University
Cardiff
09.2020 - 06.2024

A-Levels -

Ysgol Harri Tudur/Henry Tudor School
Pembrokeshire
/2017 - /2019

GCSEs -

Ysgol Harri Tudur/Henry Tudor School
Pembrokeshire
/2015 - /2017

Skills


  • Leadership & Teamwork: Successfully supported teams to achieve operational goals, coordinating effectively with peers and supervisors
  • Autonomy: Confident working independently, taking initiative to resolve challenges and manage tasks with minimal supervision
  • Customer Service Excellence: Delivered exceptional service, improving customer satisfaction and loyalty in high-pressure hospitality roles
  • Time Management & Adaptability: Managed competing priorities efficiently and adapted quickly to new processes and systems with different ways of doing things
  • Problem-Solving: Handled customer query's and complaints professionally, resolving issues to ensure retention and satisfaction
  • Cash Handling & Accuracy: Managed end of night banking and transactions with precision, ensuring smooth operations and compliance with regulations
  • Organisational Skills: Maintained cleanliness and orderliness in workspaces, contributing to an efficient and customer-friendly environment
  • Product Knowledge & Upselling: Demonstrated expertise in products, leading to increased sales and repeat business with prizes won in doing so
  • Technical Proficiency: Comfortable learning new systems and technologies to enhance operational efficiency

Affiliations

  • Football
  • Video Games
  • Travelling
  • Fitness

References

References available upon request.

Timeline

Bartender

Slug and Lettuce
03.2023 - 07.2024

Bachelor of Science - Computer game design and development

Cardiff Metropolitan University
09.2020 - 06.2024

Groundskeeper

Haven Holidays
03.2020 - 03.2020

Front of house team member

Haven Holidays
02.2020 - Current

Team member

Papa John's Pizza
02.2020 - 02.2020

Bartender

Red roses pub
11.2019 - 02.2020

Supply teaching assistant

Pembroke Dock Community school
09.2018 - 09.2018

A-Levels -

Ysgol Harri Tudur/Henry Tudor School
/2017 - /2019

GCSEs -

Ysgol Harri Tudur/Henry Tudor School
/2015 - /2017
Joab Taylor