Jo Woolf

Supporting a successful and senior Client Director in delivering a seamless and professional service to their account base as well as ensuring that we are reaching our monthly, quarterly and annual targets.

Working within the Public Sector vertical supporting Local Government, Healthcare Trusts and Blue Light sub sectors.

• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Analysed client feedback to highlight areas in need of improvement.
• Oversaw account portfolio to deliver top-quality account services.
• Addressed account inquiries and provided updated data from CRM software.
• Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
• Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
• Leveraged strong working knowledge of products and systems within the IT industry.

Internal Sales Support supporting an Account Director specifically within the Corporate sector working with 250+ seats.

• Supported front-line sales teams with well-coordinated administrative operations.
• Managed client relationships from early stages of sales process through to post-sales.
• Maintained contact with customers throughout the sales and pre-delivery process.
• Effectively handled customer meetings, sales calls and account management tasks, improving sales team efficiency.
• Established and maintained positive, profitable client relationships through superb communication.

• Responsible for the processing and reconciliation of daily, weekly and monthly payments batch receipts.
• Dealing with Student Finance loans payments. Understanding the different loan options available for the students within Student Finance England.
• Regular interaction with students and staff providing an efficient and excellent level of customer service.
• Assisted with all student financial issues, using emotional intelligence and diplomatic communication to resolve questions or grievances.
• Being able to work and support students from a wide and diverse range of backgrounds.

Supporting the Property Directors in all areas relating to the development of both current Self Storage facilities within the Group as well as the development of new sites throughout the UK.

• Full administration relating to all new store constructions, refurbishment projects and capital enhancement schemes.
• Preparation of all tender requests prior to submission.
• Ensured all relevant Land Registry information was provided for any new store locations.
• Coordinated with maintenance for required repairs.
• Managed customer relationships to achieve high satisfaction rate.

• Reporting directly to the General Manager, I was responsible for growing & developing both Revenue & Rooms volume for our locally Negotiated Corporate Accounts.
• Achieved exceptional client satisfaction feedback and ratings.
• Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
• Analysed room accommodation reports to identify trends and update strategies.
• Optimised sales methods to best engage, acquire and retain the hotel's contracted Corporate customers.

Working as an Internal Corporate Account Manager supporting my accounts with total end to end IT services and solutions.

• Managed client portfolios, fostering long-term relationships and client satisfaction.
• Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Retained existing customer accounts through consistent engagement and sales data analysis.

Working with key decision makers within the Corporate SME and Public Sector verticals selling the full range of CCS Media's products and services.

Worked closely with the Technical Services Teams, utilizing the full company skill sets to their maximum.

• Responded to customer inquiries for sales information, pricing structures and product details.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Maintained expert-level knowledge of product and service offerings.
• Built rapport with new and existing customers to boost client retention.
• Demonstrated products and services to overcome objections and drive sales.

I was working at Equanet during which time Kelway took them over.

Working within the Enterprise Corporate space as an Account Manager.

• Managing a portfolio of SME and Enterprise Accounts, this role involved maximising gross profit margins by servicing existing accounts & managing the sales cycle in it's entirety.
• Enforced service standards to maintain a reputation for excellence.
• Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
• Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.

• Working in the busiest of the group's salons & being the first point of contact
• The ability to work under immense pressure is a key requirement as is the ability to be highly organised.

• To increase the new business SME account portfolio by cold calling a minimum of 50 new contacts per day
• Consistently overachieved number of cold calls.

• Required to make a minimum of 100 cold calls per day
• Required to bring in a minimum of 10 'hot' leads per week
• Promoted to team leader where I was responsible for 6 telemarketing executives.