Jo Navin

Engagement and internal communications strategies

• Designed a colleague communications strategy to embed Nottingham Building Society’s strategic blueprint (purpose, strategy and behaviours).
• Creative concept and delivery of the ‘Powering our Purpose’ Leader event - an immersive 2 day session to engage leaders in the strategy.
• Multi channel colleague communication programme to embed the strategy, including monthly Exec and leader led hybrid ‘huddles’ to spotlight progress and a dedicated news channel featuring videos, podcasts and blogs.

Strategic and engagement events

• Raised the bar on the colleague event experience with the society’s first offsite event in 8 years. ‘Powering our Purpose "POP" Live 23’ was a high value production which immersed colleagues in our strategy and culture. Shortlisted for 'Best Event' at the Institute of Internal Communications Awards 2024 and recognised with an Award of Excellence. Over 75% of 500 colleagues were engaged in strategic priorities, 80% rated event as excellent
• Enhanced the event experience further with POP Live 24 event in Feb 2024 - working with partner agencies and designers to create the 'Bigger, Bolder, Braver' experience aligned to the Society’s behaviours.

Digital innovation and continuous improvement

• Deputised for Comms Director at an Executive offsite to pitch and secure approval for a new intranet.
• Part of the delivery team to embed the new colleague ‘hero channel’ intranet to grow two way communication and engagement.
• Continuous focus on digital innovation, insight and analytics to enhance engagement through new channels and digital tools.

Strategic storytelling

• Business partnering with stakeholders at all levels to deepen understanding and recommend strategies and tactics to create a compelling strategic narrative.
• Strategic planning and forward visibility at Exec meetings to update on progress and their role.

Enhancing culture, inclusivity and engagement

• Maximising colleague comms channels to support ongoing development of culture, including elevation of our colleague networks.
• Partnership with the People and Marketing team to build action plans around colleague and team engagement based on Culture Amp engagement survey insights.

Change management communication

• Building communications plans and cascade toolkits to support communication of key business and people change.

Re-brand engagement and embedding

• Developed the strategy for colleague engagement in the Society's bold new brand identity and brand promise.
• Led the event squad for 5 brand launch events to ensure colleagues were the first to experience the brand and their central role to live our brand promise.
• Supported a brand induction process with new tone of voice and behaviours and led a brand embedding campaign including reflections on what the brand promise meant to teams across the society.

Leadership and team

• People leader role to support coach and develop my team.
• Driving the Marcomms team operating rhythm through formation of delivery squads and team meetings.

Corporate communications

• Supporting the Society's Annual General Meeting and internal engagement in our financial results.

Internal Communications and colleague engagement

• Creation of engaging internal and corporate communications campaigns to inspire action, improve morale and support colleagues through business change.

Event Management

• Co-ordination and budget management of a large-scale company conference including design of an internal awards ceremony and gala dinner.

External Communications

• Development and implementation of a clear and creative PR strategy for Punch, designed to enhance reputation, achieving a consistent track record of high value coverage.

Crisis Management and Press Office

• Swift action to engage key stakeholders to create clear and balanced reactive communications.

Public Affairs

• Ensuring positive engagement with MPs on a range of issues.

Social Media

• Overseeing the company’s corporate social media approach, ensuring consistency across multiple channels and the creation of an appealing and relevant company persona.

CSR and community activity:

• Chair of the company charitable initiative plus external CSR campaigns e.g. to reduce the use of plastic straws in pubs.

• Designing and delivering engaging external press campaigns.
• Organisation of PLC company results announcement and media approach.
• Effective management of the press office
• Updating colleagues on key business achievements through effective internal communication, aligned to external release.

• Balancing the generation of positive press coverage about Punch’s achievements and industry firsts whilst managing reactive press office enquiries on a range of issues from pub closures to incidents.

• PR lead for the ‘Business Champions’ mentoring project on behalf of the then East Midlands Development Agency. Involved matching skills of entrepreneurial business leaders to those in need of business focused support, generating positive PR, writing case studies for Annual Report and organising creative events.
• Promoted to Account Manager with responsibility for new business generation and accounts ranging from financial services clients to lawyers and beauticians.