Jo Lloyd

• Conducting research, tax calculations, etc.
• Writing client focused suitability reports.
• Ensuring adherence to all internal procedures and FCA requirements.
• Clear communication with other teams involved in advice delivery.

• Supported advisers in helping their clients achieve their goals.
• Dynamically sought, identified and suggested process improvements for more efficient working and better client outcomes.
• Support peers.
• Worked in partnership with other teams.
• Obtained illustrations, processed new business.

• Managed day to day GPP and protection benefits administratio
• Led successful implementation of auto-enrolment pension schemes.
• Preparation and delivery of MI.
• Managed company's group risk schemes and conducted full review.
• Annual market reviews of Group Risk schemes.
• Participated in Senior Associate meetings - marketing, planning the introduction of new workforce management / outsourced HR service.
• Managed client relationships.
• Managed interactions with insurers, clients and their employees.

• Managed daily administration for GPPs, GSIPPs and Employee Benefit Schemes.
• Meeting with board members of clients when conducting annual market reviews of GIP and GLAS schemes.
• Compiling Pension Scheme Governance Reports on an annual or biannual basis.
• Liaising with clients and insurers at renewal and on claims.

• Organisation and oversight of the sales support team including training and delegation.
• Prepared MI and KPI statistics for the Directors in an accurate and timely manner.
• Fulfilled PA role for the two Directors.
• Sole responsibility for all Group Pension Schemes and Group PMI plus all JMG Group schemes (GPP, PMI etc.) and Directors' personal portfolios and protection.
• Drafted Letters of Suitability.
• Provided back office support for IFAs and Employee Benefits Consultant.

• Employed as an Administrator and quickly promoted to Claims Handler, receiving new claim applications, making assessment to either proceed to claim or close file.

Researched, planned and opened retail Organic food shop.

• Managed book-keeping and bank reconciliation processes.
• Managed supplier selection process, conducted product research.
• Advertising and promotional activities.
• Created and managed stock management system.

• Supported the running of a busy Glasgow pub catering to an eclectic mix of clientele.
• Managed competing priorities of business, customers and employees.