Jo Lea

Achieved 99% property occupancy rates over 18 years by effectively marketing the 6 houses I managed for the Salfields - I staged, filmed and photographed the houses for advertising plus listing on Rightmove. Feedback said that this helped "sell" the properties to prospective tenants. I also :

• Introduced prospective tenants to the houses at viewings and answered any questions they may have.
• Conducted thorough tenant screenings ensuring all tenants had the "Right to Rent".
• Supplied all tenants with the company policy regarding distribution of their information under the data protection law (registered with ICO)
• Registered deposits and explained the law regarding deposit protection to all tenants
• Oversaw tenancy agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlord and tenants.
• Undertook regular property inspections, identifying areas for improvement and proactively addressing potential safety / fire hazards.
• Completed final move-out walk-throughs with tenants to identify required repairs. Liaised with landlord and tenant regarding any damages and deposit deductions.
• Co-ordinated with a team of maintenance staff I put together myself to ensure timely completion of repairs, minimizing downtime for tenants and maintaining the properties to a high standard.
• Project managed new bathrooms and kitchens, organised replacement of external doors, replacement windows and roof renewal plus damp treatments. Selected and purchased new furniture/furnishings/white goods as required. Organised redecorating , re carpeting as required.
• Monitored the progress of construction and maintenance projects keeping both landlord and tenants informed re project updates, delays, and schedule changes.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Monitored tenant behaviour and implemented corrective action to maintain good relationships with neighbours.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Kept the business accounts to the standard required by the accountant for end of year tax returns.
• Undertook training throughout my property career to stay up to date on regulations, licensing criteria, fire safety etc

• Booked in all appointments running my diary across 2 sites, handled payments, designed my own promotional materials and website.
• Promoted my business locally at health fairs and undertook work for Sheffield ME group, Hillsborough Leisure Centre, Chinese Community Centre and local SureStart groups along with running an Indian Head Massage class for carers and a relaxation class for Sheffield University students
• Developed and maintained positive relationships with clients through good communication and follow-up to increase satisfaction and build strong rapport.
• Assisted clients in understanding the benefits of massage therapy and aimed to provide education on self-care techniques.
• Maintained client treatment records and designed long-term care programs for return customers.
• Boosted repeat business through outstanding customer service and personalized massage experiences. My work was always Holistic - so I worked out a massage plan for an individual and responded to their specific needs.
• Assessed medical histories and conditions of clients to determine contraindications to massage services.
• Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist. I trained in many new body therapies plus also undertook Counselling training. There is a recognised link with body therapy affecting mood and releasing emotion and I wanted to be better equipped to help with this.
• Led workshops on self-massage techniques for stress relief, enhancing community wellness and engagement.
• Advised clients on areas such as posture, provided at-home exercises and stretches or perhaps even recommended lifestyle changes to improve alignment, posture, and gait for better long-term wellness. This may have been something as simple as changing the chair you use to work at a desk as it may need to be higher/lower.