Jo Jackson

• Kept first aid kits well-stocked and ready for immediate use in emergencies.
• Followed all health and safety regulations strictly to maintain high standard of care.
• Comforted distressed individuals using empathy and good listening skills during tough times.
• Maintained calm environment during emergencies to ease patients' distress.
• Practised confidentiality whilst dealing with sensitive patient information following data protection laws closely.
• Performed regular checks on emergency equipment ensuring they were in proper working condition.
• Carried out thorough injury assessments, identifying appropriate treatment rapidly.
• Attended to injuries for immediate relief.
• Documented injuries and treatment provided to maintain log records.
• Administered medication to relieve patients' pain and discomfort.

Supporting over 400 members with weight loss strategies through individual and group work

• Dealt with vendor relationships, securing optimal supply deals.
• Maintained a safe environment for customers and staff alike by adhering to health and safety regulations.
• Enhanced customer satisfaction by ensuring prompt and professional service delivery.
• Ensured legal compliance for smooth operations.
• Conducted regular team meetings, fostering better communication among staff members.
• Oversaw daily cash handling procedures to ensure financial integrity.
• Managed stock control, minimising wastage and maximising profit margins.
• Provided comprehensive training to new staff members, improving service quality.
• Drove promotional activities to increase footfall during off-peak hours.
• Optimised operational efficiencies by developing effective systems and processes.
• Coordinated special events to boost patron engagement.
• Boosted customer retention with excellent communication skills and friendly demeanour.
• Monitored bar inventory regularly, preventing shortages during peak hours.
• Improved pub ambiance with regular maintenance and cleaning tasks.
• Adhered to licensing laws, preventing legal complications.
• Handled staff rosters for efficient workforce management.
• Used conflict resolution skills for peaceful dispute settlements amongst patrons.
• Collaborated with kitchen staff to ensure efficient food service timings.
• Recruited and trained high-performing team members to deliver faultless customer care.
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Planned staff rotas to meet customer demand whilst remaining under budget.
• Created team building initiatives to encourage upselling and meet revenue targets.
• Reconciled cash and credit card transactions to maintain accurate records.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Built loyal customer base by creating welcoming environment with top quality service.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Led by example in providing customers with attentive, professional restaurant service.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.