Jo Heath

As a Customer Service Assistant's duties include helping customers with product location and queries, processing transactions at checkouts, and stocking shelves. Maintaining a tidy and organised store, handling returns, and providing excellent customer service by answering questions, making recommendations, and resolving complaints to ensure a positive shopping experience.

Supported individual, small groups and full classes of students with SEMH during lessons and free time.
Taught lessons in absence of the tutor.
Use a range of strategies to help students within in the classroom.
Provided administrative support.
Build a good rapport with staff and students.
Liaise with staff, students and carer's.
Inputting of data.
Communicating with outside agencies and all members of staff and students.
Behavior management.
Planning, record and assessment, individual and small group instruction.

Supported individual, small groups and full classes of students with SEMH during lessons and free time.
Taught lessons in absence of the tutor.
Use a range of strategies to help students within in the classroom.
Provided administrative support.
Build a good rapport with staff and students.
Liaise with staff, students and carer's.
Inputting of data.
Communicating with outside agencies and all members of staff and students.
Behavior management.
Planning, record and assessment, individual and small group instruction.

Supported individual, small groups and full classes of students with SEMH during lessons and free time.
Taught lessons in absence of the tutor.
Use a range of strategies to help students within in the classroom.
Provided administrative support.
Build a good rapport with staff and students.
Liaise with staff, students and carer's.
Inputting of data.
Communicating with outside agencies and all members of staff and students.
Behavior management.
Planning, record and assessment, individual and small group instruction.

Dealing with incoming and outgoing calls, checking client records, data in putting, sending emails, sending reports, liaising with customers and staff.
Debt collecting.
Delivering good customer service, solving problems.

Dealing with customer complaints effectively, data entry, solving problems, exceeding customer expectations, taking incoming/outgoing calls, liaising with customers and staff, face to face interaction.
Administration duties.
Completing documents.
Dealing with cash and groceries.