Jo Hargreaves

Accomplished professional with extensive expertise in regulatory compliance, policy development and quality assurance. Committed Manager, with exceptional leadership, organisational and communication skills who has an impressive track record in leading, collaborative cross functional teamwork within high pressure environment's. Secures team success through hard work, attention to detail and a strong understanding of governance frameworks and internal controls. Proven ability to handle service level agreements, regulatory reporting, and tight deadlines while leading teams effectively. Adept at data analysis and proficient in Microsoft Office Suite.

Committed, loyal and driven with 25 years experience in the down stream energy market. Dedicated to improving customer outcomes, underpinned by regulatory obligations in an ever changing environment.

• RSA Level One in Word Processing and Excel.
• NVQ Level One in Call Handling Operations.
• Competent knowledge of Microsoft packages including Word, Excel, Outlook and Power point.
• Certificates achieved after attending and successfully passing in house courses, training sessions and workshops within British Gas for; Commercial Acumen, Courageous conversations, Stakeholder Management, Presenting with Style, Gas Metering obligations webinar, Electricity Metering obligations webinar, Regulatory Change in the Energy Industry workshop, and Effective Meetings course.
• Training, webinars & workshops attended relating to Regulatory Codes

• Twice awarded 'Team Leader of the year' (2010 & 2012)
• Runner up in 'Sales Agent of the Year' award category in 2009
• Selected to deliver the new 'Expression of Dissatisfaction training on site for our offshore colleagues in Cape Town South Africa]
• Received 32 in house recognitions commending me for demonstrating the value 'Care'
• Received 22 in house recognitions commending me for demonstrating the value ' Collaboration'
• Received 17 in house recognitions commending me for demonstrating thee value 'Courage'
• Received 13 in house recognitions commending me for demonstrating thee value 'Agility'