Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Jo Hardman

Heysham,Lancashire

Summary

Diligent and personable individual with highly relevant transferable skills in scheduling and patient communication, combined with strong organisational and problem-solving abilities. Proven track record in managing complex tasks and ensuring smooth operations.

Overview

8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Waiting List Coordinator

NHS Foundation Trust
Lancaster, Lancashire
01.2022 - Current
  • Enhanced patient satisfaction by managing waiting list efficiently.
  • Ensured timely patient consultation for improved health outcomes.
  • Achieved smoother operations with meticulous record keeping.
  • Streamlined appointment scheduling to minimise waiting times.
  • Managed high-pressure situations, maintained calm and productive environment.
  • Improved communication channels for better coordination amongst team members.
  • Coordinated between medical staff and patients to ensure seamless service delivery.
  • Handled sensitive information with utmost confidentiality, upheld professional ethics.
  • Facilitated swift resolution of patient queries for enhanced satisfaction levels.
  • Maintained updated patient records, guaranteed access to accurate information.
  • Liaised with hospital departments ensuring clear lines of communication were always open for streamlined operations.
  • Fostered an atmosphere of trust and respect through professional demeanour, resulted in positive work culture.
  • Prioritised urgent cases effectively to allow immediate attention where necessary.
  • Implemented new procedures that significantly reduced wait times.

Customer Home Claims Incident Manager

AXA Insurance
Morecambe, Lancashire
04.2021 - 01.2022
  • Delivered timely incident management by coordinating with relevant teams.
  • Conducted thorough risk assessments for potential incidents.
  • Achieved efficient incident resolution with systematic troubleshooting.
  • Implemented new processes to improve response time to incidents.
  • Improved incident handling by adopting best practices in ITIL framework.
  • Liaised with stakeholders to ensure smooth communication during incidents.
  • Managed critical incidents effectively whilst maintaining composure under pressure.
  • Escalated high-impact incidents swiftly for rapid problem solving.
  • Effectively communicated complex technical information to non-technical personnel during crisis situations.
  • Built robust relationships with external vendors for prompt support during system failures.
  • Influenced positive change within the organisation by instilling a proactive approach towards potential risks and threats.
  • Adhered strictly to compliance standards and regulations within the scope of Incident Management.

Travelling Head Racing Manager

Oliver Greenall Racing
Malpas, Cheshire
10.2016 - 04.2021
  • Coordinated logistics for transportation to racetracks, ensuring timely arrival.
  • Implemented strategic racing plans to enhance horse performance.
  • Assisted with veterinary visits, facilitated smooth operations during examinations and treatments.
  • Led training sessions for junior staff, fostered teamwork environment.
  • Prepared horses for competitions-achieved excellent presentation standards.
  • Fostered relationships with owners and sponsors, enhancing brand reputation.
  • Monitored the health and wellbeing of horses, ensuring optimal fitness levels.
  • Initiated training programmes for new staff members, boosting efficiency levels.
  • Improved horse performance by implementing innovative care routines.
  • Collaborated with vets on personalised nutrition plans for horses leading to better health conditions.
  • Ensured horse health by conducting daily check-ups and monitoring vital signs.
  • Strengthened horse performance with regular exercise routines.
  • Ensured compliance with racing regulations and guidelines avoiding penalties or disqualifications.

Education

GCSEs -

Heysham High School
Morecambe, Lancashire

NVQ Level 2 - Racehorse Care and Management

British Racing School
Newmarket, Suffolk
01.2014 - 03.2014

NVQ Level 3 - Racehorse Care and Management

British Racing School
Newmarket, Suffolk
01.2021 - 06.2021

Skills

  • Patient coordination
  • Time management
  • Healthcare administration
  • Appointment scheduling
  • Patient confidentiality understanding
  • Customer service excellence
  • Record keeping accuracy
  • Effective communication
  • Multitasking capability
  • Telephone etiquette
  • Workflow coordination
  • Adaptability in fast-paced environments
  • Critical thinking
  • Proactive initiative
  • Resilience under pressure

Accomplishments

  • Nominated for three Godolphin Stable Staff Awards in 2018/ 2019 and 2020.



Certification

Zero Suicide Alliance - Suicide Prevention Training

First Aid Trained

References

Honourable Oliver Greenall - Racehorse Trainer and previous National Hunt Jockey

07771571000 

01948 861157

ocg@stocktonhall.co.uk


Rachel Melling - XBay Waiting List Manager

07708224021 - Not to be contacted prior to interview.

Timeline

Waiting List Coordinator

NHS Foundation Trust
01.2022 - Current

Customer Home Claims Incident Manager

AXA Insurance
04.2021 - 01.2022

NVQ Level 3 - Racehorse Care and Management

British Racing School
01.2021 - 06.2021

Travelling Head Racing Manager

Oliver Greenall Racing
10.2016 - 04.2021

NVQ Level 2 - Racehorse Care and Management

British Racing School
01.2014 - 03.2014

GCSEs -

Heysham High School

Similar Profiles

CREATE PROFILE
Jo Hardman