Jo Glass
Dover,Kent
Summary
Experienced professional with a strong background in operational strategy delivery, Health and Wellbeing programme implementation, and Diversity and Inclusion initiatives. Demonstrates excellent oral and written communication skills, the ability to work under minimal direction, and expertise in managing workloads to meet tight deadlines. Skilled in collaborating with and influencing diverse stakeholders through strong interpersonal abilities. Certified as an IE Mental Health First Aider and IE Sustaining Resilience At Work (StRaW) Practitioner and Manager, with a proven track record of raising awareness through training programmes. Committed to fostering inclusive environments while driving impactful organisational strategies.
Overview
23
23
years of professional experience
Work history
IE Health & Wellbeing SEO
Immigration Enforcement
11.2022 - 01.2025
- Responsibility for delivering the IE Strategic Health and Wellbeing Strategy across Immigration Enforcement for approximately 7000 employees
- Responsibilities include: Create innovative solutions, products, and interventions to raise the profile of Health & Wellbeing and to support the Health & Wellbeing of all staff working within Immigration Enforcement
- Collaborate with all People Strands to ensure the Health & Wellbeing Plan is aligned and progressed alongside all other People work and IE People Priorities, Plans and Organisational Stress Risk Assessment (OSRA)
- Establish, monitor and lead the IE H&W Network, IE Straw Network and IE Working through Cancer Network by regular engagement, chairing meetings, organise and deliver training/upskilling of all members
- Attend and contribute to Joint Working Group, Steering Groups, local and national meetings and update Senior Leaders with plans and progress
- Promote and raise awareness of available sources of support and Awareness events and training
- Ensure all activity is captured and monitored against HO People Strategy and Plan
- Regularly monitor and update the IE Health & Wellbeing Share Point site
- Overall responsibility for budget and spending of all Health and Wellbeing initiatives
B&E/IE Diversity & Inclusion TCA SEO
Immigration Enforcement
10.2021 - 04.2022
- Overarching responsibility for delivering the IE Diversity & Inclusion (D&I) Strategy within Immigration Enforcement (approx
- 5000 staff) responsibilities include;
- Collaborate with a range of stakeholders, such as the ICE Leads, Department Heads HRBPs, IE People Strand Leads, Training and Skills Unit, HO Support Groups and other IE Departments to raise D&I awareness and deliver national training ensuring an aligned and consistent approach
- Leading on and implementing the Wendy Williams Windrush Review and its recommendations
- Provide support and guidance to all staff including Senior managers to manage conflict and non-inclusive behaviour
- Design and deliver innovative and creative D&I products to raise awareness
- Attending relevant Stakeholder meetings such as the IE Engagement Team and IE People Strand Joint working Group
- Analyse the regions BHD results from the People Survey, collate, distribute to ICE Leads and consult on way forward
- Lead on the IE D&I Action plans by delivering key objectives across the region and using Diversity data from various sources to improve and drive an Inclusive working environment
Diversity & Inclusion Lead & Bully & Harassment Champion
Immigration Enforcement
01.2015 - 01.2022
- Overarching responsibility for delivering the IE Diversity & Inclusion Strategy within London & South ICE (approx
- 500 staff) Working directly to the Grade 5, responsibilities include;
- Collaborate with a range of stakeholders, such as the ICE Leads across Crime and Enforcement, HRBPs, IE People Strand Leads, Training and Skills Unit, HO Support Groups and other IE Departments to raise D&I awareness and deliver regional training ensuring an aligned and consistent approach
- Leading on and implementing the Wendy Williams Windrush Review and its recommendations
- Secretariat for the regional Equality & Diversity Action Group chaired by the Grade 5
- Provide support and guidance to all staff including Senior managers to manage conflict and non-inclusive behaviour
- Design and deliver innovative and creative D&I products to raise awareness
- Keeping up to date on current and planned projects by attending relevant Stakeholder meetings such as the IE Engagement Team and IE People Strand Joint working Group
- Analyse the regions BHD results from the People Survey, collate, distribute to ICE Leads and consult on way forward
- Supporting the IE D&I Action plans by delivering key objectives across the region and using Diversity data from various sources to improve and drive an Inclusive working environment
IE Diversity Coordinator, IE D&I Network
Immigration Enforcement
01.2015 - 01.2022
- Responsible for the London and Croydon Diversity Contact Officers (23 DCOs) to deliver the IE Diversity and Inclusion Strategy by;
- Facilitating regular meetings, delivering training, organising, coordinating and supporting DCOs in organising and delivering IE D&I Network events and to promote and raise awareness
- Ensuring DCOs remain focussed, positive and motivated to achieve their objectives
- Liaising and maintaining relationships with national Diversity Coordinators and DCOs to create a cohesive approach across IE
- Consulting and collaborating with People strategy Strand leads, the IE D&I Team, IE Business areas and Stakeholders
Induction and Communications Manager
Immigration Enforcement
01.2019 - 01.2020
- Temporary detached role – 6 months (SEO)
- Leading a small team (1x HEO,1x EO)
- Responsible for the development, storage, maintenance and delivery and evaluation of induction material
- Working closely with HR & internal communications to ensure complementary messaging and coherence of Induction activity
- Providing leadership to a network of Specific Points of Contacts across the business to maintain a robust induction process for IE
- Working closely with the IE Induction Team & Business Embedded Trainers (BET)) in developing and updating induction material
- Providing capacity for Induction delivery and support delivery of IE engagement communications, working closely with the G6 IE People Strategy Lead & the G7 People Planning Team Leader on delivery of the IE People Strategy
West London Operational Support Team
Immigration Enforcement
01.2014 - 01.2015
- Line management of 5 AOs and 2 EOs
- Responsibilities included management and coordination of the cases considered at the weekly Tasking for the ICE team and workflow
- Audit for the teams Personal Notebooks, enforcement equipment and EEA passports
- Organising and maintaining records for training including Arrest Training and refreshers of approximately 100 ICE staff
- Conducting all Experian (Police) checks and overseeing all voluntary departures
- Additional responsibility as the IE Diversity Contact Officer role for West London
Assistant Implementation manager for Operation Nexus
Immigration Enforcement
01.2013 - 01.2014
- To conduct detailed analysis, identify potential consequences of the proposed change and produce appropriate recommended options to influence the project's decision making
- To support the successful delivery of the project through development and delivery of stakeholder engagement and communications
- To support Op Nexus Senior (SEO - DD) management with the delivery of the Business Implementation Plan for Operation Nexus to the agreed project timescales, to enable successful implementation of the change
Criminal Investigator
UK Borders Agency
01.2008 - 01.2013
- Identifying and investigating Immigration related crime
- Preparing and submitting cases to the Crown Prosecution Service
- Attending Court as Officer In Charge, giving evidence at criminal trials
Police Call out Officer
UK Borders Agency
01.2005 - 01.2008
- Responding to Police enquiries and call outs
- Conducting taped status interviews, under caution with suspected Immigration Offenders and making referrals to duty managers
- Building relationships with the Police, Legal Representatives and Social Services
Kent Reporting Centre / Pastoral visits
UK Immigration Service
01.2004 - 01.2005
- Establishing KRC procedures and processes
- Delivering training to staff, identifying removals, taking referrals, setting restrictions, arranging detentions and interviews of reportees
- Identifying, preparing and conducting pastoral visits to reportees who fail to comply with KRC reporting restrictions
- Liaising with Intelligence units, Kent Police and Stakeholders
Dover Eastern Docks Immigration Officer
UK Immigration Service
01.2002 - 01.2004
- Searching inbound HGVs for people entering the UK illegally
- Interviewing and giving Civil Penalty Notices to drivers
- Interviewing and serving illegal entry paperwork to people arriving illegally
- Line management of four Assistant Immigration Officers
Education
BA/HONS - English and Business Studies
Christchurch University
Canterbury, KentGNVQ Equivalent to two A-levels at grade A - Media and Communication
Fulston Manor sixth form
A-level - English Literature
Fulston Manor sixth form
Sittingbourne, KentSkills
- Operational strategy delivery
- Excellent oral and written communication
- Strong interpersonal skills
- Experience of collaborating and influencing a range of stakeholders
- Health and Wellbeing national programme delivery
- Developing Diversity and inclusion initiatives to train and raise awareness
- Developing and leading national Support Networks
- Event planning and delivery
- IE Mental Health First Aider
- IE Sustaining Resilience At Work (StRaW) Practitioner and Manager
Custom
- Accredited Counter Fraud Specialist (Home Office) (Expired)
- Cash Seizure trained
- Arrest trained (expired)
- BA/HONS English and Business Studies
- GNVQ (Advanced) Media and Communication (Equivalent to two A-levels at grade A)
- A-level English Literature
Timeline
IE Health & Wellbeing SEO
Immigration Enforcement
11.2022 - 01.2025
B&E/IE Diversity & Inclusion TCA SEO
Immigration Enforcement
10.2021 - 04.2022
Induction and Communications Manager
Immigration Enforcement
01.2019 - 01.2020
Diversity & Inclusion Lead & Bully & Harassment Champion
Immigration Enforcement
01.2015 - 01.2022
IE Diversity Coordinator, IE D&I Network
Immigration Enforcement
01.2015 - 01.2022
West London Operational Support Team
Immigration Enforcement
01.2014 - 01.2015
Assistant Implementation manager for Operation Nexus
Immigration Enforcement
01.2013 - 01.2014
Criminal Investigator
UK Borders Agency
01.2008 - 01.2013
Police Call out Officer
UK Borders Agency
01.2005 - 01.2008
Kent Reporting Centre / Pastoral visits
UK Immigration Service
01.2004 - 01.2005
Dover Eastern Docks Immigration Officer
UK Immigration Service
01.2002 - 01.2004
BA/HONS - English and Business Studies
Christchurch University
GNVQ Equivalent to two A-levels at grade A - Media and Communication
Fulston Manor sixth form
A-level - English Literature
Fulston Manor sixth form
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