Jo Deasy
Glasgow,Glasgow City
Summary
Highly skilled and organised professional with extensive experience in food preparation, beer, wine and cocktail service, and high-volume dining. Demonstrates exceptional verbal communication, outstanding customer service, and strong interpersonal skills. Proficient in payment processing, inventory control, order processing, and barista techniques. Committed to food hygiene compliance and bar cleaning and maintenance. Known for a positive attitude to learning, self-motivation, efficiency, and teamwork. Career goal includes advancing within the hospitality industry while continually enhancing customer satisfaction.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Waiter/bartender
Splendid events
09.2022 - 11.2024
- Catering for high end events and prestigious clients
- Working within strict time frame to deliver outstanding service
- Maintaining a clean and smooth operating workstation
- Serving food and drinks including cocktails to a high volume of guests
- Working as part of large team where impeccable presentation and service are paramount
Cafe assistant
Partenope
06.2021 - 03.2024
- Working in a cafe/deli in Glasgow
- Serving food and coffee to a wide range of customers
- Keeping shop clean
- Helping in the kitchen- cleaning and food prep
- Operating till and using numeracy skills
- Dealing with a high volume of customers in a timely and pleasant fashion
Bartender
The Scotsman Hotel Grand Cafe
01.2022 - 05.2022
- Working behind the bar in Bar/Restaurant of a four star hotel
- Making cocktails and other beverages
- Opening and Closing, cleaning the bar
- Running food and serving food to customers
- High standard customer service
- Knowledge of spirits and alcohol
- Making multiple drinks at a time and serving high volumes of customers
- Working as part of a team towards a common goal
Customer Assistant
Watt Brothers
05.2018 - 07.2019
- Delivering a very high level of customer service to a wide range of customers
- Meeting and exceeding sales targets consistently to maintain my Key Performance Indexes
- Sustaining strong customer relationships, always building a good representation for the company
- Often have management roles as the Watt Brothers team is small, therefore enabled me to partake in leadership projects
- Excellent problem solving and fast calculate decision making, gained experience in diffusing stressful situations
- Managing my colleagues and developing strategies to boost sales
Sales/Catering Assistant
Centerplate
05.2017 - 05.2018
- Working in the confectionary stalls at Celtic Park, a well frequented football stadium
- Comprehensive numeracy skills
- Maintained clean and organised workstation
- Met and exceed productivity goals
- Resolved problems quickly
- Maintain high level of professionalism and efficiency to minimise customer dissatisfaction
Education
BA - English Literature
Edinburgh Napier University
09.2019 - 05.2023
HNC - Creative industries: professional writing skills
City of Glasgow College
08.2018 - 05.2019
Higher Modern Studies - Higher Modern Studies, Advanced Higher English
St. Ninians Secondary School
08.2017 - 06.2018
Highers - English, History, Geography
Hutchesons Grammar School
08.2012 - 06.2017
Skills
- Food preparation
- Beer, wine and cocktail service
- Payment Processing
- High-volume dining
- Verbal communication
- Inventory control
- Order processing
- Outstanding customer service
- Barista techniques
- Food hygiene compliance
- Bar cleaning and maintenance
- Interpersonal skills
- Strong communication
- Organised and reliable
- Food safety understanding
- Dining customer service
- Outgoing
- Teamwork
- Self-motivated
- Positive attitude to learning
- Efficient
Custom
References are available upon request.
Affiliations
- Creative writing
- Reading
- Martial Arts
Accomplishments
BA honours degree in English Literature
Languages
Spanish
Intermediate
English
Native
References
References available upon request.
Timeline
Waiter/bartender
Splendid events
09.2022 - 11.2024
Bartender
The Scotsman Hotel Grand Cafe
01.2022 - 05.2022
Cafe assistant
Partenope
06.2021 - 03.2024
BA - English Literature
Edinburgh Napier University
09.2019 - 05.2023
HNC - Creative industries: professional writing skills
City of Glasgow College
08.2018 - 05.2019
Customer Assistant
Watt Brothers
05.2018 - 07.2019
Higher Modern Studies - Higher Modern Studies, Advanced Higher English
St. Ninians Secondary School
08.2017 - 06.2018
Sales/Catering Assistant
Centerplate
05.2017 - 05.2018
Highers - English, History, Geography
Hutchesons Grammar School
08.2012 - 06.2017
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