Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Jo Cooper

Jo Cooper

Sunderland

Summary

Results-driven, ambitious and competitive sector leader focused on transformative leadership and continuous improvement to drive growth and maximise benefits and profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Committed individual with background in social business leadership, change management and risk management. Interprets beneficary requirements to ensure delivery against social objectives and has an entrepreneurial attitude.

Overview

12
12
years of professional experience

Work history

CEO

Back on the Map
Sunderland
04.2022 - Current
  • Set strategic plans to govern functioning of Charity and Trading operations of the Group.
  • Implemented strategic restructure, introducing an exectutive team. Recruiting and managing a senior staff team of 4 with focus on delivering clear results.
  • Directed day-to-day work 20 employees and motivated teams to meet and exceed objectives.
  • Created and led successful business culture focused on performance.
  • Trained and mentored managers to cultivate cohesive leadership team which is mission and values driven.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Increased trading activity to reach a Group turnover of over £1m
  • Indroduced a rewards and retention scheme based on KPIs leading to incresed Group preformance including reducing loss of income and bad debts to lowest levels in 5 years
  • Established Talent Development Plan providing employees with extensive training and development opportunities increasing productivity and staff retention.

Deputy CEO

Back on the Map
Sunderland
09.2018 - 04.2022
  • Led senior management team to optimise operations ensuring delivery was mission driven
  • Championed person centred approach to delivering our Housing and community services
  • Led Capital Investment Programme growing the asset base to a value of £4.5m which genertes a recurring revenue income of over £600k
  • Developed and maintained professional relationships with with all shareholders including funders, coporate donors, statutory bodies and other delivery partners to establish the organisations trust, rapport and reliability.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Worked collabratively with CEO on fundrasing and developing funder relationships
  • Spearheaded strategic planning and decision-making processes aligning with mission and beneficary needs.
  • Produced business plans to maximise growth and minimise cost for the Group
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Recruited and developed high-performing teams, fostering positive and results-driven workplace culture.

Operations Manager

Back on the Map
Sunderland
01.2012 - 09.2018
  • Maintained smooth-running business operations by delegating priorities to staff abilities. Supporting and coaching staff where required to assit them in delivering high service standards.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Aided CEO by recommending corrective actions and improvements to company operations.
  • Drafted procedural statements and guidelines for company-wide use.
  • Established and communication daily priorities to guide team activities.
  • Acted as representative of the Charity, liaising with various stakeholders in support of operational excellence.
  • Organised financial and operational data to help with yearly budgeting and planning and KPI setting.

Education

MSc Urban Policy & Regeneration -

Northumbria University

Skills

  • Revenue growth
  • Strategic planning
  • Fundraising management
  • Organisational culture development

Accomplishments

Highly Commended in the Third Sector Awards 2023 Rising Chief Executive

Timeline

CEO

Back on the Map
04.2022 - Current

Deputy CEO

Back on the Map
09.2018 - 04.2022

Operations Manager

Back on the Map
01.2012 - 09.2018

MSc Urban Policy & Regeneration -

Northumbria University

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Jo Cooper