Jo Chamberlain
Cheltenham,Gloucestershire
Summary
Friendly, professional and highly organised, with a strong background in client- facing roles. Experienced in creating welcoming first impressions, handling inquiries with efficiency and providing excellent sales and customer service. Skilled at multitasking in a fast-paced environment, resolving issues with tact, and maintaining a polished, professional appearance. Strong verbal and written communication skills with an ability to manage time effectively.
Overview
32
32
years of professional experience
Work history
Style advisor
Mint Velvet
Cheltenham, Gloucestershire
06.2025 - Current
- Greeted visitors and clients warmly, ensuring a professional and welcoming first impression at all times
- Upheld a polished and professional appearance, representing the brand image consistently
- Boosted product sales by offering selection guidance to customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Answered and directed phone calls, responding to inquiries promptly and accurately
- Resolved customer issues with discretion and professionalism, ensuring positive customer experiences
Class teacher
Gloucestershire County Council
Cheltenham, Gloucestershire
09.2014 - 07.2025
- Planned and organised classrooms that consistently facilitated positive learning experience whilst putting students and families at ease
- Developed excellent communication skills with students, parents and other staff members
- Coordinated and managed schedules, meetings and student records with a high attention to detail and accuracy
- Participated in and developed staff training programmes and workshops.
- Used technology-based teaching tools to enhance the learning experience.
- Created lesson plans and scheduled each day to promote maximum student engagement.
- Made positive differences to pupil confidence and happiness through nurturing support and care.
- Preserved the confidentiality of student records and information at all times.
Class teacher
Durham County Council
Darlington, North Yorkshire
09.2013 - 07.2014
Class teacher
Durham County Council
Wolsingham, Durham
09.2005 - 07.2013
Class teacher
Surrey County Council
Farnham, Surrey
09.2003 - 07.2005
Class teacher
Somerset County Council
Chilcompton, Somerset
09.1993 - 07.2003
Education
Post Graduate Certificate - Education
University of Leicester
Leicester 09/1993 - 07/1994
Bachelor of Arts - History
University of Leicester
Leicester 09/1987 - 06/1990
Skills
- Strong communication and interpersonal skills
- Excellent customer service
- Multi tasking and organisation
- Attention to detail
- Ability to stay calm in a fast paced environment
- Adaptability and ability to handle unexpected situations
Affiliations
- Cheltenham Community choir, walking, travel
References
References available upon request.
Timeline
Style advisor
Mint Velvet
06.2025 - Current
Class teacher
Gloucestershire County Council
09.2014 - 07.2025
Class teacher
Durham County Council
09.2013 - 07.2014
Class teacher
Durham County Council
09.2005 - 07.2013
Class teacher
Surrey County Council
09.2003 - 07.2005
Class teacher
Somerset County Council
09.1993 - 07.2003
Post Graduate Certificate - Education
University of Leicester
09/1993 - 07/1994
Bachelor of Arts - History
University of Leicester
09/1987 - 06/1990
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