Jo Bradbury
Hemel Hempstead,Herts
Summary
Dynamic professional with a strong foundation in problem-solving and strategic planning, complemented by exceptional communication skills and public speaking abilities. Adept at team building and maintaining composure under pressure, ensuring effective collaboration and resourceful solutions. Proficient in inventory management, with a focus on optimising processes to enhance operational efficiency. Committed to leveraging skills for continued professional growth and contributing to organisational success.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work history
Logisitics/Sales
Holywell Haulage
Hemel Hempstead, Herts
2012.02 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to achieve high productivity levels.
- Improved efficiency and productivity by acquiring new skills.
Sales and Customer Service Representative
APS Environmental
St Albans, Hertfordshire
2008.03 - 2012.01
- Coordinated delivery schedules for optimum order fulfilment.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Co-operated closely with logistics department to ensure timely deliveries.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Utilised knowledge of company products and services for increased sales.
- Assisted customers with varying questions using product knowledge and service expertise.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
Service Administrator
ADT Fire & Security
Hemel Hempstead, Hertfordshire
2001.02 - 2008.02
- Handled all incoming calls professionally, contributing to positive brand image.
- Handled confidential documents with utmost discretion safeguarding privacy.
- Coordinated logistics for product delivery to ensure timeliness.
- Increased customer satisfaction with prompt resolution of queries and issues.
- Streamlined office procedures by implementing efficient filing systems.
Education
NVQ Level 3 - Hospitality and Travel & Tourism
West Herts College
Watford, Hertfordshire 1992.09 - 1994.06
Skills
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Resourcefulness
- Strategic planning
- Calm under pressure
- Inventory management
Timeline
Logisitics/Sales
Holywell Haulage
2012.02 - Current
Sales and Customer Service Representative
APS Environmental
2008.03 - 2012.01
Service Administrator
ADT Fire & Security
2001.02 - 2008.02
NVQ Level 3 - Hospitality and Travel & Tourism
West Herts College
1992.09 - 1994.06